Silver Lake Resort

Unfortunately, my family and I had to leave the room after staying there for one night. We vacated the room that next morning and went and got another hotel room at another nearby resort. The room at the Silver Lake Resorts was filthy. That room had insects in it and was dirty. Even when we had the maintenance and housekeeping managers come to the room they even admitted that the room was dusty and dirty.

Room was clean, large and quiet. Property was within a 20 minute drive to all the parks. The only thing we didn’t like was before getting our parking pass we had to listen to a customer agent convince us to go to a breakfast for a presentation and if we went they promised us money. We had a very busy schedule and canceled. They offered us more money to come but we did not oblige, we were not in any way interested in hearing about time shares. So warning - before getting your parking pass you will most likely encounter this.

Clean and updated room and property. Everything was great including the store where the guy cooked to go orders, pleasantly surprised and his food was amazing. A great treat if you dont feel like cooking in the room but don't want to go out either. Just sat by the pool ate dinner then swam for a bit. I highly recommend this place!!!

1. They would try their very best to sell you their hotel club program, it will cost you 2 hrs to listen to them. 2. And their breakfast is awful, no need to try. 3. No one helped you tidy up your room no matter how many days you stay there, only 1 washing powder you would get. 4. They have a ticket office to book many recreational program (including Disney tickets),don't trust. It is not cheaper than the Disney official websites, and their system is a mess, my tickets bought from them, could not connect to Disney App at all.

Property doesn’t look like the pictures that’s advertised at all. My unit was 724 in the 700 building. I had hair in both bath rooms. Ants in kitchen. Very old and mildue smelly unit. Me and my family was very uncomfortable with this unit. Staff at front desk wasn’t helpful at all. I recommend no one to stay here.

Hotel was a horrible place. Hair in the bathrooms. Ants in kitchen. Just wasn’t a pleasant place to stay for vacation. Pics they advertise isn’t how this place looks. This place is old and ran down. Shower curtains are dirty. This was horrible

No trash cans in the room. When I first got in the room there was the previous persons trash in there. There were ants in the bathroom around the toilet.

This property seriously needs a lot of work. When checking in order to get your parking pass you have to sit down with aggressive sales teams trying to get you to attend one of their meetings in the morning to buy into a time share. You finally get your parking pass after repeatedly telling them no . That took about 45 mins . As we got out of the elivated we almost slipped because of all the rain water by the elivators we were on the second floor. When you open the door of your room you will be greeted with a mild wet smell. Our villa was dirty and very outdated. The floor in the bathroom is all chipped up , the carpet in the befrooom felt very wet and moist , the carpet in the living room was absolutely filthy. Our towels were stained . Housekeeping wraps a mat in plastic wrap well ours had hair in it. All the windows half mold around them. Very unhappy with our stay and was definitely not worth our money.

This place is a mixed bag. It is a time share resort, not a hotel, so limited housekeeping and any additional toiletries are charged for. It was nice to have a little kitchen and extra room. Small annoyances were tv remotes that didn’t work and no blankets for pull out bed (brought once we requested them). Staff was friendly and good location for Disney parks made for a good stay. They did try to rope me into a timeshare presentation, but not too aggressively.