We were told the hotel was undergoing a "facelift," and yes, things were looking shiny and smelled like new construction/paint and of course you could "hear" the construction as well i.e., concrete being drilled around the pool below our room, hammering near the lobby, drop cloths and plastic covers in the public areas. When we arrived, there was no one to help with bags, instead we were told where the carts were. We were handed a bag with two bottles of water. This was our check-in greeting. But, the problem for me - and it was a very big one, was the amazing lack of attention to detail - things like an iron in the room that didn't work, no fan in the bathroom, showers with inconsistent water pressure that at best "trickle" water, an empty gel soap dispenser, a toilet paper holder that wouldn't "hold" the toilet paper, one set of towels in a room booked for two, an air conditioner that was so noisy, we had to turn it off. A "fitness center" with two treadmill's and one didn't work. We were awakened at 11:30 one evening by a fire alarm, were herded with the rest of the guests outside for an hour. My husband and I returned to our rooms, fell asleep only to be awakened by the room alarm clock at 3 a.m., apparently set by the former guest in our room. The restaurant in the hotel is not even a consideration. "Toast" was bread, warmed under a light, eggs from a carton. Coffee - if you like coffee is less than marginal. I'm sure I sound more than" entitled" by this point, but our rooms were over $350 per night, and this price, we were told, was the discounted rate for rooms set aside for a wedding! Our room, the (lack of) service, this experience is comparable to $79 a night at a Ramada. I am sorry I didn't choose an Airbnb, where prices are more reasonable, equally scenic, and perhaps more personal in their attention to detail. With all the chaos in the country at present, all we wanted was a quiet, pleasant stay in the Outer Banks, a place we had never been to before. This was an expensive disappointment. I cannot hold the people who work day-to-day in this hotel responsible - they're just doing their jobs. I do hold the managers, the executives, the people in charge responsible. It is they who leave their employees at the mercy of dissatisfied customers like us.
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