Holiday Inn Express Knoxville-Strawberry Plains

The property is nice and quiet, easy parking, free breakfast options, pool and gym. The room was spacious and be very comfortable.

We do like staying with IHG as they are always clean and friendly. This did not disappoint! Although I booked this in error for a different night, the staff was able to get me a room. He was very courteous and professional.

Ran out of breakfast food early two days in a row and refused to make more when requested. Mold in the juice machine. Broken door lock. Very disgruntled employees.

The host that checked me in was great. However, the lady that checked me out seemed very aggravated with being there. She offered no receipt, didn't question if everything was ok. She just took my key cards and turned and walked away.

We stayed at this hotel 2 months ago and couldnt say enough great things about it. This time it was ok. There was only one small trash can in the bathroom for the whole room without a bag and the tissues had one left in the container then empty. The hall trash by the elevator was overful the whole night and next morning. The room smelled freshly clean when we walked in the bed was comfortable. They have a great tv selection. Breakfast was not ok at all. The pancake machine kept having us check if bag was loaded correct and run thru steps then say making 1 out 2 then start over again checking bag. There was no milk besides a tall pourable silver pitcher which was no Chocolate milk. My grand daughter chose sausage links once she cut into them there was water all over her plate and they did not look done. Potato and eggs didnt look edible. My husband tried and confirmed they were not. I stuck with a cinnamon roll because every express has awesome cinnamon rolls. This was unfortunately not the case. They were hard and over done. The quality of this stay versus our stay in October was greatly deminshed.

There were lady bugs (beetles) in both of the rooms. Don't know if this was restricted to the 4th floor or throughout the hotel.

Nice looking hotel and rooms, however their P-tac units for heating and cooling are dysfunctional. You will either cook in the room or freeze. The fan never shuts off and blows at full speed all night.

Property was clean and staff was knowledgeable and friendly. Had to call the front desk to figure out how to work shades. Air conditioning was on in room when we arrived and was very cold. Staff was very friendly.

One of the best breakfast buffets! They also have it out by 6:30 which is great compared to other properties that do not serve till 7.