Sawan Residence Pool Villas

Просто потрясающе, виллы хорошо обустроены, тихие, чистые и очень близки к пляжу Ламай и центру, мы провели 15 замечательных дней, я вернусь как можно скорее, Пуи на стойке регистрации был очень милым и нежным на протяжении всего нашего пребывания. Ребята, продолжайте в том же духе. Коп Кун крап Даниэле и Даниэле из Италии.

We stayed for three nights with our three children. The house was clean and comfortable, though a bit worn—two tiles in the living room were broken, and we were advised to be careful not to hurt ourselves. The bathroom windows had mosquito nets taped on with silver tape, which didn’t look great, but everything functioned as it should. The garden and swimming pool were very pleasant and well maintained. Our main concern was at checkout. The electricity bill for the three bedrooms (with no air-conditioning in the living room) came to approximately 10 euros per night—around four times what we usually pay in Bangkok. While we were told at check-in that the rate was THB7 per unit, this information alone didn’t help us anticipate the total cost. A clearer explanation upfront—for example, letting guests know the bill typically comes to around 10 euros a day due to island pricing—would go a long way in managing expectations. Additionally, when requesting the return of our THB10,000 deposit, we were informed it would take more than a week to process. This was surprising, as it’s not the norm in our experience. If this is standard procedure at the hotel, it should be clearly communicated at check-in. The receptionist seemed accustomed to these kinds of concerns, as she had a prepared response ready. Unfortunately, that made the experience more frustrating. If several guests have raised similar issues before, we would strongly encourage the hotel to review how these matters are communicated—especially regarding the estimated electricity costs and the timeline for deposit refunds. Transparency from the beginning would make the stay more enjoyable and checkout far smoother.