I stayed here 6 years ago and returned with 5 friends as it is so well located and we were so well looked after by the staff previously. This hotel is 80 metres from the main square, local Polish restaurants in the same street were delicious and such fantastic value if it’s too chilly at markets to eat outside. The hotel is older in style, we loved its grandeur. It is immaculately clean with a wide choice of food for breakfast. What has made this hotel so fantastic is the staff. Nothing was too much trouble for any of them. They arranged taxis, luggage, always checking we had all we needed. We celebrated one lady’s birthday requesting from the restaurant manager a reserved table for 6 of us at a busy breakfast time. She truly surpassed expectations. We arrived to a beautifully decorated table, they played happy birthday and our friend was thrilled. Andreja one of the doormen is a sweetheart. He gave us a tour of the old ballroom, lighting up the gorgeous glass ceiling for us to see, did lots of photos by the Christmas tree of us all and treated us like royalty, helping with bags, getting coats on. We had a wonderful stay and this wonderful hotel. Thank you to all at The Grand Hotel, Krakow
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