Rugs Hotel am Schlosspark Lichtenwalde

Insgesamt sehr zu empfehlen, ruhiger Standort schöne Umgebung,

My grandmother had been planning the celebration of her 85th birthday here for several months (dinner and overnight stay for a total of 7 people). They visited the hotel several times to make sure that everything would work out. They always confirmed that everything would be fine. When we arrived there on her birthday, the staff ignored us at first. After a 45-minute wait during which we wondered why no one brought us a menu card for the lunch we had ordered, despite asking several times, the manager in charge told us that no one knew anything about a booking. There were two big events here tonight. That couldn't be the case with the booking. And no - there was no way we could eat here. (To be honest, I also doubt that the reserved rooms were really available for us....) And that with a “what's it to me. It's not my problem” body language. Fortunately, we were able to move my grandmother's birthday party to another hotel at short notice and save the day. I won't be booking at the Hotel Rugs again. I have never experienced such unreliability, indifference and unprofessionalism.

Lovely hotel. Large comfy room. Excellent Breakfast. Unfortunately although parking is advertised as free we had to pay €7.50 for one night. Receptionist said we should have parked round the back not in the front car park if we wanted free parking but we were not told this on arrival. Do feel if your booking says parking is free it should be free.

I'm more then thankfull for flexibility by hotel crew. Braekfast was delicious, everyone will find an own taste because od a big choise. I really enjoyed to be at this hotel.

The hotel was great but the parking was supposed to be free. We paid 7.50 euros for one night. Apparently free parking is to the side of the hotel but we were not told this on arrival and parked in the area marked as the hotel car park. On checking out we were advised we had to pay. Our booking included free parking so we were upset by this. We should have been advised on check in which bays were free and which were not. All parking is outside so not easy to work out.

Absolutes Desaster! Das zuständige Management würde ich sofort feuern! 3 Erwachsene wurden in ein Standard-Doppelzimmer (max. 18m2) mit zusätzlichem Klappbett gelegt (lt. HP wird eine solche Buchung gar nicht angenommen. Die Zimmer wurden tw. nicht richtig gereinigt (Bad, Trinkgläser etc). Es gibt keinen Personenlift, nur im Haupthaus. In den Gängen, Gemeinschaftsräumen wie Frühstückraum etc war die Klimaanlage nicht eingeschaltet, somit stank alles nach abgestandener Luft.€ 19,00/Person für das Frühstück sind meines Erachtens eine Abzocke: Espressomaschine war kaputt, Tabletts wird nach 8.30 Uhr nicht mehr aufgefüllt, die Brötchen und der Kuchen vom Vortag....Gesamteindruck: Kategorie Jugendherberge und KEINE 4 Sterne.

Leider ist dieses Hotel eher eine Jugendherberge, als ein richtiges Hotel. Nicht nur die Bar schließt um 22.00 Uhr, sondern auch gleich die ganze Lobby und man wird ins Bett geschickt. Das Frühstück ist extrem einfach und man darf sich den Tisch selber eindecken … zumindest muss man nicht noch selbst abräumen. Zimmer sind einfach aber ok. Ich kann hier nur abraten.

Junges freundliches Team, sehr schönes Zimmer und reichhaltiges Frühstück! Tolle Ausflugsziele in der Umgebung!

Das Hotel ist sehr modern und hell mit guter Aussicht. Leider war die Reinigung nicht gründlich(Haare im Bad) und das Zustellbett wurde vergessen vorzubereiten. Die Parkmöglichkeiten sind bequem aber überzogen teuer (7,50€/Nacht). Alles in allem ist es sehr ruhig aber hat auch seinen Preis.