Holiday Inn Kunshan East

Комната не проветривалась и была душной, а на простынях были пятна крови. Обстановка на улице была хорошей. Чтобы сменить номер, нужно идти на второй этаж, что неудобно. В отеле нет зарядных устройств, и впечатления не очень хорошие.

Большое спасибо консьержу г-же Мэн за помощь с экспресс-доставкой и решением проблем. Сервис очень хороший. Остановлюсь снова в следующий раз

Experience at Crowne Plaza Kunshan: A Nearly Perfect Stay, Marred by a Strand of Hair I was initially looking forward to a perfect weekend at the Crowne Plaza Kunshan. The hotel's environment, facilities, and services all met my expectations, but a small incident during breakfast slightly tarnished the experience. Pros: Prime Location:The hotel is situated in the heart of Kunshan Development Zone, offering convenient transportation and a variety of shopping and dining options nearby. Spacious and Comfortable Rooms:I stayed in a deluxe king room, which was spacious, modernly decorated, and equipped with comfortable bedding and complete amenities. - Warm and Attentive Service:From check-in to check-out, the hotel staff were always smiling and provided warm, attentive service, making me feel at home. - Diverse Breakfast Options:** The hotel offers a wide variety of breakfast options, including both Chinese and Western dishes, all of which were tasty. Cons: Breakfast Service Needs Improvement:During breakfast, I found a strand of hair in my soy milk, which made me very uncomfortable. I immediately reported the issue to the restaurant staff, but unfortunately, the chef did not respond or offer to replace the soy milk or provide any other compensation. This handling of the situation left me very disappointed and affected my dining experience. Summary: Overall, the Crowne Plaza Kunshan is a good hotel with commendable environment, facilities, and services. However, the breakfast service needs improvement. I hope the hotel can pay more attention to guest feedback and promptly enhance service quality. **Rating: **Environment:5/5 **Facilities:5/5 **Service:4/5 **Dining:3.5/5 **Overall Rating:4.5/5 Suggestions: The hotel should strengthen hygiene management in the breakfast restaurant to ensure food safety. Restaurant staff should receive more training on service awareness to promptly address guest complaints and suggestions. The hotel could also establish a more comprehensive guest feedback mechanism to continuously collect and address guest opinions, thereby improving service quality. I hope the Crowne Plaza Kunshan continues to improve and provides an even more perfect stay for its guests.

Nice breakfast. Good selection of food. The coffee quality is good.

Great

已有好幾次入住崑山時代假日酒店，每次都非常滿意。室內泳池，更衣室及健身房的工作人員態度良好，所有設備齊全，整潔衛生。餐廳環境舒適，早餐食品尚算豐富及美味。餐廳服務人員代客有禮，特別點讚服務員曹娟娟女士，工作態度良好，服務認真，對待客人有禮。