Ala Hotel Kyoto

Location is quite convenient with many conbinis and eateries. The staff were all friendly and super helpful even helped us book a taxi and arrange luggage delivery to our next hotel. Breakfast is okay and foods quite vary though remained the same everyday. The size of the room was reasonable for Japan size especially the bathroom separation. On top of all, the hotel interior is lovely and made us feel like home.

Simply amazing! Great location, friendly and helpful staff, excellent amenities. Loved the onsen and sauna!!! The laundry facilities and the suitable location is why we chose this hotel.

Location was good, they make u bring up amenities yourself for some reason, overall still enjoyed my stay

Very spacious room, great hot spring to enjoy daily. Fantastic location near Kyoto station. Recommended

I love the room, it is modern japanese looks. It is clean and comfortable, really enjoy my 3 nights stayed there. The breakfast really has extensive selection, the foods is great as well. I fully recommend this place as it is short distance to Kyoto station too

Stayed 2 nights. The room in fact has no a real window, so no sunlight comes in. Paid 50 yen for purchasing laundry detergent to wash the clothes, the detergent ruined the pans! Spoke the front desk lady right way, after investigating the situation, she said that they would reimburse me for the damaged paints, informed me the second day someone else in duty would speak to me. When I checked out second day, I was told no, they don’t want to do anything about it. The manager lady with short hair even didn’t apologize. I applied the detergent right in front of her to demonstrate how the color changed after a while, she and another lady who translates for her manager are watching the color changing, and still saying that I should go talk to the detergent manufacturer. Your hotel sell the goods that caused problem, and you say there is nothing to do with you! And her attitude was so bad , even said to call the police to resolve the problem! She threatened me! Unbelievable! 入住2晚。 洗衣要在前台付50日元买洗衣液。但没想洗衣液把我的在法国买的裤子给脱了一块一块色。当即跟前台工作人员反映比去洗衣房查看到所以扔掉的洗衣液袋，除他们提供的无其他，又重洗一遍， 无用。工作人员确认是洗涤液的问题，说要进行赔偿， 因为当时是半夜，要第二天上班的人跟我联系。第二天无人过问， 第三天早上退房时问起， 回答酒店不负责任，不与赔偿。前台的服务经理不会讲英文，也不会中文，由一位讲中文的帮助翻译。态度强硬，连道歉都没有，说你自己去找洗衣液生产厂吧，或者去找警察解决吧！态度恶劣至极！

great stay at Ala Hotel Kyoto for us during our trip. there’s an open bath that you can use, and laundry machines provided. rooms were comfy and clean. highly recommended!