Чтобы гарантировать подлинность показываемых рейтингов, мы не просто рассчитываем среднее значение. Вместо этого для определения окончательного рейтинга мы принимаем во внимание достоверность отзыва и дату проживания гостя.
El Parador es una estructura hotelera de primer nivel con una situación excelente.
Pero al no tener nada mas que personal de admisión, se echa de menos unos carritos para trasporte de equipaje, dadas las distancias a las habitaciones existentes.
Se echa de menos la existencia de un punto informatizado con al menos dos ordenadores conectados a internet que puedan cubrir las incidencias de trabajo o comunicación que pueda tener algún huésped.
La cafeteria tiene mucho que mejorar en rapidez de atención, temperatura y ejecución de los platos. los sándwiches con un contenido correcto llegan fríos y con el pan a medio tostar.
Es fácil de resolver.
Y hay que poner una TV actualizada y de gran tamaño y calidad de sonido, la mayoría de las veces que se llena la cafeteria coincide con la retrasmisión de un evento deportivo y ya no se puede ver en una TV como la actual.
No es de recibo que no se pueda pagar una factura del Bar mediante la utilización de las diferentes tarjetas de los clientes con las cantidades fraccionadas que decidan. Es una facilidad para pago compartido que ya es practica habitual en cualquier establecimiento.
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Jose Angel
Стандартный двухместный номер
Гость проживал в мар. 2023 г.
Семья
Отзывов: 5
4.7/5
Потрясающе
Опубликовано 2 мая 2023 г.
Nuestra primera vez en un parador y ha sido genial. Las instalaciones son excelentes (Spa muy recomendado para relajarte). Unas habitaciones con mucha calidad y una camas comodísimas.
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Гость
Стандартный двухместный номер
Гость проживал в июня 2023 г.
Пара
Отзывов: 1
5.0/5
Превосходно
Опубликовано 2 авг. 2023 г.
Hotel muy bien ubicado, con buenas instalaciones. Desayuno muy bueno, y además con muchas variedades de productos sin gluten. Lo único que no le gustó es que en la piscina no hay suficientes tumbonas y los socorristas retendrían que averiguar mejor las ocupaciones de ellas, porque había gente que ocupaba tumbonas a las sombras y también al sol
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Manmanchenfeng
Стандартный номер с 2 односпальными кроватями
Гость проживал в янв. 2023 г.
По делам
Отзывов: 12
5.0/5
Превосходно
Опубликовано 30 апр. 2023 г.
每次都會入住的酒店,非常完美
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245olegv
Гость проживал в сент. 2024 г.
Пара
4.0/5
Очень хорошо
Опубликовано 5 окт. 2024 г.
Extremely well renovated historical building, with quality materials and nice design. Spacious rooms, restaurant with variety of local food, bar, spa center and the best - just within several minutes walking to the royal palace and park with 100.000 trees and beautiful fountains.
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6/10
Ответ от объекта размещения: Dear 245olegv, Thank you for your nice comment. We are delighted that you appreciated the unique historic charm of our building and enjoyed the spacious rooms. We appreciate your words about our bar and restaurant service, and we are glad to hear that this service has met your expectations. We look forward to welcoming you again soon. El Equipo del Parador de La Granja.
Amy22681
Гость проживал в мар. 2025 г.
Другое
5.0/5
Превосходно
Опубликовано 4 апр. 2025 г.
Breakfast was absolutely delicious and the hotel facilities were impeccable! Amazing combination of history with modern amenities and comforts. I would highly recommend the Paradores!
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Ответ от объекта размещения: Dear Amy22681, Thank you so much for your thoughtful review and for taking the time to share your experience with us. Your feedback truly helps us continue to improve and offer memorable stays. We're thrilled to hear that you enjoyed the delicious breakfast and found our facilities impeccable. It's especially rewarding to know that the blend of historical charm and modern comfort made your stay special. Your kind recommendation means a lot to us. We look forward to welcoming you back to Paradores in the future! Equipo de Experiencia del Cliente.
SteveO267
Гость проживал в февр. 2025 г.
Другое
5.0/5
Превосходно
Опубликовано 24 мар. 2025 г.
We stayed one night at the Parador De La Granja and had a fantastic experience. The interior corridors are unique and interesting. The room was clean and plush. Check-in and check-out was flawless. Overall, another fantastic Parador.
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Ответ от объекта размещения: Dear SteveO267, Thank you very much for taking the time to share your kind feedback. We are delighted to know that your stay at the Parador de La Granja was a fantastic experience. It’s wonderful to hear that you enjoyed the unique architecture of the interior corridors, found the room clean and comfortable, and experienced a smooth check-in and check-out process. We are especially pleased that we could contribute to another memorable visit. We hope to welcome you back soon for another great stay! Equipo de Experiencia del Cliente.
PajaritoLondon
Гость проживал в сент. 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 27 окт. 2024 г.
Extremely comfortable and with a range of facilities. Reception was very efficient and helpful at all stages. Room well appointed and presented. Very comfortable
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Ответ от объекта размещения: Dear PajaritoLondon, Thank you for sharing such positive feedback! We are thrilled to hear that you found your stay extremely comfortable and enjoyed our range of facilities. It's especially rewarding to know that our reception team met your expectations with efficiency and helpfulness, ensuring a smooth experience throughout. We hope to welcome you back soon for another relaxing and enjoyable stay. Warm regards, El Equipo del Parador de La Granja.
NancyS866
Гость проживал в сент. 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 14 окт. 2024 г.
When visiting Spain staying in Paradores is a must. We like the ambience and the historical significance. We plan our trips around them. La Granja was lovely and its proximity to the Palance and grounds were a plus.
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Ответ от объекта размещения: Dear NancyS866, Thank you for choosing Paradores as a part of your travel experience in Spain and for sharing your appreciation for these unique historical sites. We are delighted to know that La Granja met your expectations and that its proximity to the Royal Palace and gardens added to the charm of your stay. We look forward to being a part of your future journeys and hope to welcome you back for more unforgettable experiences steeped in history, culture, and hospitality. Warm regards, El Equipo del Parador de La Granja.
K80cal
Гость проживал в авг. 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 16 сент. 2024 г.
Lovely village setting. Beautifully restored historic building. Fantastic service from great staff. Highly recommended.
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Ответ от объекта размещения: Dear K80cal, Thank you so much for your kind words. We're delighted to hear that you enjoyed the beautiful village setting and our restored historic building. It’s wonderful to know that our staff provided fantastic service, and we truly appreciate your recommendation. We look forward to welcoming you back to Parador de La Granja in the future. Sincerely, The team at Parador de La Granja
Гость
Гость проживал в февр. 2024 г.
Другое
2.0/5
Опубликовано 1 мар. 2024 г.
After a poor experience I wrote to the General manager of the hotel.Never had a response, that's why I like to share my experience. The week over Christmas I stayed with some friends in la Granja, I got up early in the morning for my daily run. As in the past I used your restaurant in the sous sole, your breakfast room. I arrived at about 08:00am I was greeted by a young lady and I was ask if I stay in the hotel, I said to her that I am from outside and just like to have some coffee, there was some hesitation from her side and she did ask, I assume her peers an older lady with blond hair, she approached me with a smile and in a friendly manner and said of course I could have a coffee and she guided me to the table that was set for two people, she removed one of the table settings and ask me what type of coffee I would like to have. I ordered a caffe con leche. After a few minutes she arrived with the coffee with the hot milk with a nice foam on top, she poured the milk on top of my coffee it was hot and very nice. She came back with a small plate of a pastry that tasted delicious. I ordered another coffee that arrived promptly nice and hot. I did ask for the bill, paid and left. I came back the following day, this time I was greeted with a smile by the older lady and had the same very pleasant experience, she is a true asset to your establishment, as I do enjoy and appreciate good service and food. I came back the following day, the older charming lady was not on duty, I was attended to by a younger waitress. I was greeted and was ask if I stay in the hotel, I explained to her that I am from outside and just like to have a cup of coffee, she hesitated a bit, I explained to her I had coffee the last two days in this restaurant. She said OK, I was waiting till she would point out to a table where I can sit down, she did not ask me. I had to ask her if can I sit on this table, she said yes, I sat down, she pointed to a coffee machine in the dining room. I explained to her that I was here the last two days and my coffee was served, she responded if I like the coffee to be served, I responded yes please. She left. In the meantime, I had to remove the table setting to make space for my coffee as she did not do it. The coffee arrived with the milk separate, she did not poured the milk into the coffee, I did mention to her that yesterday with my coffee I was served a small pasty, whilst she went to get the pastry I tasted the coffee, the milk was not hot no foam and the coffee did no taste nice. The pastry arrived a small round thing that was rock hard! I did not complain as at that point I would not have achieved anything, as I think the young lady was a bit lost. I did ask for the bill paid and left. My two experience was like day and night and I did decide not to come back for early morning coffee, a disappointing experience! I Also I like to point out another incident. On the26th of December my friends invited me late afternoon for a drink, the
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Ответ от объекта размещения: Thank you for your email, and for providing us with feedback forma your stay. First and foremost, we are very sorry to hear that you were unhappy with your experience during the breakfast service and the situation in the cafeteria. We take all the comments very seriously, and we want to assure you that we have procedures in place to correct the deficiencies in both situations. If you visit our Parador in another time, we will hope to look after you as our guest worth. Yours Sincerely
Гость
Гость проживал в июня 2023 г.
Другое
3.0/5
Опубликовано 29 июля 2023 г.
I had assumed that staying at a Parador meant it was a little more luxury. Are the rooms were very outdated, stains all over the carpets, the pillows were hard as rocks, even though we asked if they had softer pillows, and the bed was extremely uncomfortable. They had two TVs in our room and we don’t know why, because they only had three functioning channels. in addition, I was extremely disappointed in the quality of the front desk staff. At check-in, they were extremely rude to the women in front of us who were just politely asking questions. They give you no information on the hotel or its amenities or Wi-Fi information etc. We ate at the restaurant for dinner and it was fine. The “Artisanal bread“ was bland, and the amount of times they brought other peoples dishes to our table was ridiculous. All in all, we were just disappointed with the experience.
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Ответ от объекта размещения: Dear Sirs, Thank you very much for recording your comment regarding your stay at the Parador de La Granja. We regret that the treatment received was not as expected, we take note of your comments to improve our customer service. We take note of your comments about the pillow and the restaurant in order to improve our services. We hope to see you again soon. A cordial greeting
Гость
Гость проживал в окт. 2023 г.
Другое
4.0/5
Очень хорошо
Опубликовано 13 нояб. 2023 г.
The lack of car parking was a disappointment- though to be fair ample parking is close. It is just a drag taking cases from the car to the hotel. This is a large parador, and relatively new. The interior is no more than a shell, although the architect has made good use of the space, with central courtyards. We stayed one night and were given an attic room. Unususually, it had internal stairs allowing you to access the high window to see the view. Disappointingly, the double bed was relatively small (compared to other paradors where we have stayed). The bar is a little odd- you have to leave the hotel and then come back in. The restaurant- on the lowest floor- was good though a little soulless. The location is great, with La Granja within walking distance. But this was probably one of the more basic paradors we have visited, and lacked the polish and facilities of older establishments. We would recommend it if you were visiting La Granja, but it is not worth making a detour for.
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16892
Гость проживал в окт. 2023 г.
Пара
5.0/5
Превосходно
Опубликовано 10 нояб. 2023 г.
This Parador, located in the centre of La Granja, is a former royal residence which has been modernised sensitively and to a very high level, even by Parador standards. The rooms are large and very will appointed, the foo is good, the service is friendly and helpful. Parking is in a private, gated car park, just across the road. La Granja is a good base from which to explore the fascinating city of Segovia. Segovia has its own Parador, which is also very good, but La Granja offers a quieter location and is only 7 kilometres from the centre of Segovia.
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Ответ от объекта размещения: Dear 16892: Firstly I would like to thank you for taking the time to respond to our survey in relation to your stay at the Parador of La Granja. One of the fundamental values of our company is to offer quality, personalised guest services. Receiving positive feedback such as yours gives us great satisfaction and I kindly ask for your permission to share it with all our team. We hope to welcome you back to one of our hotels and restaurants. Please do not hesitate to contact us should you require any other information. We will be delighted to see you again soon! Best regards