Hotel Juanito

Well our stay at this hotel turned into a bit of a long story but with a very good ending. Firstly the hotel is right in the centre of La Roda a nice little very Spanish town with shops and plenty of restaurants and bars, parking is outside the hotel on a pay and display but plenty of spaces when we arrived . We had a double on-suite room and at 74 Euros per night including breakfast it was a bargain, great for a one night stopover. Great reception area but you do need a little Spanish to check in but hey we are in Spain so we should at least know a bit, good lift to upper floors, room was very Spanish but had everything we needed and the bathroom was lovely with large bath and rainfall shower plus lots of nice toiletries. Nice bar area with great choice of drinks and tapas and very helpful staff although you must pay by card or cash as you cannot charge to the room, the dining room is just off the bar and does a Menu del dia which was really nice. Paid for room at check-in so not waiting on checkout as we were driving to Bilbao to catch out ferry home, now the story, my wife left her Kindle unde the pillow and did not realise until we got on the ferry. I contacted the hotel to ask if they could post it to us in the UK and was contacted by Mireya Saez who was the most helpful person I have ever met, she went to the local post office and got me a quote for posting but unfortunately they had problems taking payment with my credit card so Mireya suggested collection by courier. I booked UPS to collect but had to send Mireya the mailing label and customs invoices to print out and put with the parcel which she did for me, I emailed Mireya quite a lot and she never once got upset or complained and answered every email politely, I could not have wished for better service. Needless to say I will definitely stay at this hotel again, if you read this Mireya then Thank You very much for all your help and assistance.

A peor con mucha mucha diferencia. Nos alojamos desde hace 20 años en este hotel cada tres o cuatro veranos. Ha sido una decepción ver como ha empeorado... manchas de goteras por toda la habitación, pintura que se despega de la pared, falta de higiene en el baño, una cama ENANA para dos personas... DURA COMO UNA PIEDRA. Un tres estrellas? Diría se le han caído un par por el camino.... Lo único bueno el aire y por supuesto la cercanía con el centro del pueblo.