The Hills Hotel, Ascend Hotel Collection

Though the front desk staff was very friendly & helpful, their check-in process was painfully slow. The room was a good size but dimly lit. The bed was comfortable, and there were power outlets at each nightstand--great for charging devices at bedside. There was a nice size mini fridge in the room and coffeemaker. But sleeping . . Ugh, the air conditioning unit was ridiculously loud! The option was to either suffer through a blaringly loud, Arctic blast blowing directly at your head all night, or suffer through a hot July night without air conditioning and instead have the highway traffic keep you awake all night. Neither option is conducive to a good night's sleep, unfortunately. Just not worth the hotel's high price. The dimly lit bathroom had a lighted mirror but the lights did not work at all. There was large shower with no mold (good job, housekeeping!), but the shower water pressure was weak and the water was so soft it left a slimy film. The toilet was too low for anyone over 4 feet, and the toilet seat gave a jarring shift to the right whenever sat upon. WiFi worked fine but was not password protected. Checkout was nearly as slow as check-in. Staff should realize that some people need to get on the road, not be stalled at the front desk for no good reason. Charging for a room-only should be a simple process, as it is at most hotels. Overpriced, this hotel is too full of itself; you can't just will yourself into a high-end hotel class, you have to prove it, and there's just no proof here anymore. I'll surely look elsewhere the next time I'm in the area.

Hotel needs an upgrade badly. The carpet in the hallways was curled up and the air smelled musky. We were welcomed by overwhelming smell of musk when we entered the room. The sheets were itchy. The AC in our room wasn’t working properly and had to asked the front desk 2x to send someone up before it started to work. We had bought breakfast package which we couldn’t use because the restaurant didn’t have buffet and severely understaffed. There was no one to greet us at the restaurant and had to approach one of the waiters to get ourselves seated. We were then told it would take 20-30 min for our food - after someone can take our order! We asked the front desk to get our money back for the breakfast and he said he couldn’t do it because we booked thru 3rd party, which was incorrect because we booked directly thru IHG. We emailed the hotel manager to get a refund and he too ignore us. We spent $300/night for this place which was not worth it. Will not return even if it’s free.

First time coming staying at the hotel and decided to hang in the bar and we were lucky enough to have Derek as our bartender! Derek is absolutely fantastic! Great drinks and conversation! He keeps the bar clean and takes the best care of you! 10 out of 10 drink mixing and service! Loved that on Sunday’s they have live music!

We were truly guests in need, as a sudden death in the family required, moving my son out of a residence which had become unsuitable. The whole staff, especially ❤️Lynn❤️, treated us like family and were unfailingly nice to us throughout our visit.

This hotel is an old building with a face-lift. We woke up to no hot water. Staff didn't care at all. Just kinda shrugged there shoulder like well so what we never have HOT WATER. Corporate offered us a $40 credit in the form of Holladay In points. Don't bother even trying this place the pictures look great but the hotel doesn't even provide the basic needs you book a hotel for. Just pathetic ant terrible experience.

This hotel is on the pricey side and then at check in they have an additional charge of $22 per night that is not mentioned anywhere on their website. I was told it is mandatory and I have to pay it. They said it was to cover the pool, the fitness center, the wi-fi, two bottles of water and the parking. We don’t have a car, won’t use the pool or fitness center and have unlimited everything on the phone so won’t use the wi-fi. I asked about the water and was directed to the bar for a glass of water so I went back to the desk and asked for the bottle water. After giving her my room number I got the water but I have no idea if they are going to charge me for it. The room is ok, large which is nice but the bathroom has a walk in shower with the drain next to the toilet so most of the floor is wet after the shower. I wouldn’t recommend this hotel unless it’s the only place you can find.