Luxus Grand Hotel

Worth money👌

酒店很乾凈，很好，洗衣服務又快，又好，也不貴。會再來。

Please don’t be misled by the pictures shared on social media. The hotel’s exterior and entrance are quite underwhelming—dark and uninspiring. Even the lobby felt like a letdown, decked out in traditional Lahori bling (and I say this with no offense to Lahore). Now that the rant is out of the way, here’s a breakdown of our experience: We arrived very, very late as our motorway drive took forever due to a few unexpected stopovers. However, the hotel valet greeted us with a big smile, and the bellboy promptly helped with our luggage. Throughout our stay, the staff remained helpful and courteous (perhaps taking a cue from their Hunza hospitality experience). The welcome drink tasted like a poorly mixed version of Tang which was definitely not pleasant. Our initial room was small and not to our liking, but thankfully, the front desk quickly arranged a switch that suited us better. The new room had an incredibly comfortable bed that gave us a great night’s sleep. Unfortunately, there were a few issues. There was no fruit basket in the room (as promised), and it only arrived the next day after a call to the front desk. The shower was of poor quality, the sink fixture was broken, and there was a strong, unpleasant smell in the washroom. To make matters worse, our room overlooked a dump site. I honestly wonder if the hotel could purchase that plot and turn it into something useful—maybe an outdoor restaurant or an extension of the property. On the brighter side, the breakfast was excellent... hearty, fresh, and energizing. We didn’t get a chance to try anything from the à la carte menu, but the morning spread made a solid impression. The pool area, unfortunately, needs serious attention. It’s poorly lit, lacks an on-duty lifeguard, and the water could use more chlorine. The billiard table was another disappointment, with broken cue sticks and worn-out balls. Now, the big question: Would I stay at Luxus Grand again? Answer: Absolutely. Why? 1. Prime location—right in the city center 2. Very affordable rates 3. Safe and secure parking 4. Friendly, helpful staff 5. Excellent breakfast

At first glance, I wasn’t sure what to expect from this hotel. Tucked behind a dilapidated and run-down facade, the entrance was underwhelming and gave us serious pause. However, once we drove past the broken down exterior, which as it turns out was not part of the hotel, we were pleasantly surprised to find a well-maintained and attractive hotel building—a true case of not judging a book by its cover. The hotel enjoys a central location close to the old city and major landmarks, making it a convenient base for exploring Lahore. The wonderful customer service started as soon as we stepped out of our transport with the door staff greeting us with a big smile, Mr Rehan at the front desk welcoming us and prepared with the check-in paperwork so that we didn’t have to wait around for too long to get to our rooms. Our room was large, clean, and extremely comfortable, with one of the best beds I’ve ever slept in, even compared to many five-star hotels. A fruit basket was delivered daily during room cleaning, which was a lovely touch. Breakfast each morning was a pleasant experience, featuring a live egg station, and freshly made puris and parathas on request. Most dishes tasted very good. My only suggestion would be to expand the selection of seasonal fruits, as the variety was limited. Now for a few downsides: • The view from our room left much to be desired—facing a broken-down building and an empty lot strewn with rubbish, not much that the hotel could do to improve • The shower pressure was inconsistent, alternating between strong jets and a weak flow at different times of the day, and the showerhead was fixed at a high angle, which could be inconvenient for shorter guests. • The pool area had a damp, musty smell, and while we were told at check-in that the swimming pool was closed, we did notice some guests using it in the evenings. It wasn’t a very inviting space. Despite these areas for improvement, the standout feature of this hotel was the staff. Every single person we interacted with was courteous, warm, professional, and genuinely eager to help. Their attentiveness and hospitality easily surpassed that of many five-star properties. All in all, if you can look past the unimpressive exterior and a few minor issues, this hotel offers a very comfortable stay with top-tier service in a prime location. it is excellent value for money and I would definitely consider staying here again—just don’t let first impressions fool you.

Nice four star city hotel. Rooms are quite big and well equipped. Breakfast is mainly local, so expect to eat the same food if you prefer western style. Wifi signal is strong all over the hotel property. The negative things are: some rooms are facing the inner courtyard and are a bit loud due to the swimming pool located on the second floor. Also there is limited privacy in those rooms.

Amazing customer service. My daughter was feeling unwell and the customer service staff went above and beyond to help us by calling a physician, who not only provided a phone consult but also made a hotel visit. Staff then followed up the following day to check in on her health. Hotel is very clean and rooms freshened daily. The only downside was the shower in our bathroom leaked due to an incomplete seal of the shower door to the glass frame. All in all a great hotel!