Candlewood Suites LAKE CHARLES SOUTH by IHG

They charged me for a room even though the booking was prepaid with Trip. They would not remove the extra charge and kept telling me they needed to confirm the booking with Trip as if that was relevant after they admitted it was a mistake. I now have to dispute the charge with my CC company. Beware!

The room was clean, but had a weird smell when we walked in, was a little outdated, two walls had sheet rock showing, but the staff was nice. Great location

In the middle of the night a ladybug scared the living life out of me, flying around the bed. The water (sink and shower) had a very strong smell/taste to Clorox. Couldn’t even drink my meds because I forgot to take a bottle of water with me.

I didn't stay made.The reservation arrived at the hotel and they said our rooms were full and none available....

Not the cleanliness. No towels, I called the front desk and I was asked to come pick them up. Charged my card, prior to me checking in.

NO HOT WATER The hot water did not work when I checked in and didn't work the next morning. I had to take a ICE COLD SHOWER!

Room 103 was musty and smelled. Everything felt damp, including the carpet and bedding. The door handles, fixtures, and desk area had a film of dampness. We got to our room around midnight (too late to switch rooms) and left at 8:00AM. We told the front desk person that it was extremely musty, humid and damp in the room, and she apologized and said she woukd have maintenance look at it.

The room was nicely equipped but had a strange odor and was very damp and humid making it very uncomfortable. And yes, we ran the AC to try and lower the dampness, but it did not help. And yes, I do understand humidity as I live in Houston and experience it daily.

The lady that checked us in was amazing. The only breakfast food that was offered was a a store in lobby to buy food.