Hilton Garden Inn Orlando North/Lake Mary

It's always a good time when we stay. The staff is very accommodating. The only negative is that the rooms need some tlc. Is starting to look outdated.

Our stay was good. Staff was friendly and helpful. Hotel had plenty of outdoor seating at the pool and also another are attached to hotel which was nice to have options! Clean and relaxed a**osphere. Our bathtub faucet leaked but it happens and was reported to the front desk. Will stay there again.

Staff was amazing. Food was really good for hotel food. Had a problem with the prepay for dinner (12.00) was taken care of by giving us 2 chits.

Room toilet clogged twice while, although staff sent maintenance worker to the issue, worker came a plunger which unclogged toilet for a day and had to call again. Room felt dirty, room smell musty and rugs did did not appear to be clean.

Room was never cleaned. Stayed for 2 nights. Room was very dingy. Had a mildew smell. Could be from the carpet. Rusted bathroom

I like that the hotel is very cozy and has everything I need for a quick trip to Orlando. I love that there's a bar on site and a terrace to hangout and relax. The hotel breakfast was also very good and convenient. This is our 2nd stay here and staff is always amazing. but this time around I noticed the guestrooms need major tlc. Our shower had a shower mat that had mold on it. This was gross! and the carpet in the room had several stains and you can just tell is time to change them. Pillows were flat and I just felt stuffy in there. Had a horrible night sleep.

I have stayed in hotels all over Europe and the US and this is by far the worst hotel ever. The room was not cleaned despite my 10 day stay. I had to request the trash be removed, coffee and coffee cups every single day. After 5 days a cleaning was supposed to take place but I had to request it first. The towels were exchanged , the bed was made and trash removed and that was all the housekeeping that was done. My coffee, coffee cups and water cups were never replenished and not once did they supply even one bottle of water which is standard in every hotel I have ever been in. The only friendly member of staff was Pedro who gave me several coffees and cups when asked. The rest of the staff could use some training in smiling and general customer service, in fact a pretty surly bunch overall. Breakfast was overpriced at $10.00 per day and the one dinner I ate in the evening was mediocre. All the other Hiltons I have ever stayed in have been wonderful experiences but I would never stay at Hilton Garden Inn, Lake Mary again and would definitely not recommend it to any of my friends or family.

Room 329 has the security light near the pool shining directly into the room. Also the tub is scarred and keep running water. The toilet kept running water. The orange chair is stained and dirty

I reserved a room with king size bed. I was given a room with double queens. When I spoke with the hotel associate I was told none were available. What is the point in reserving a specific room AND paying that price if you’re not going to honor it. The double bed rooms are cheaper and yet I paid more money for a room I didn’t even get. Really not happy with the stay at all and no one had any interest in making it right. I was told you get what you get. So again - why is selecting a room type even an option if you’re not going to make sure that’s what is given at the time you check?? And then no refund for what I overpaid. Really unhappy.