Last year we enjoyed this very crowded park, close to shops, clean etc. Booked again for Feb 2022, was quoted $800 by female owner. Asked her 3 times if this price is correct, yes was the answer. Rang next day spoke to male owner who said in an arrogant manner "if that's what she quoted you then the price is correct." End of discussion. In Jan 2022 rang to confirm unit and price of $800 for Feb, all good. Next day rang to change dates, same unit, female owner quoted $1155. I questioned change of price and she became aggressive and abusive saying that last year we left the place in a terrible mess, filthy and she had to work from 12.30 till 6pm and new guests had to wait until 6pm to go in. Due to another error on her part she had double booked our unit so we had to move into two tiny cabins and saw the new guests going in around 2pm. So she lied to me. I told her we always leave our units clean, dishes, vacuum etc. We are 3 responsible adults in our 60s and are very disappointed about her attitude. I told her she was confusing us with other guests and she insisted she remembered us. I said that another staff member confirmed price of $800 she then became flustered and said she could have made an error and said that I must have caught her on the hop while she was cleaning units, and because of me ringing her while she was cleaning, she now makes sure she doesn't give quotes while she is cleaning. 1. I know she was in the office when I booked, she cannot remember prices, availability for each unit, cabin, site etc 2. If our unit was left in "such a mess" then why didn't they charge cleaning fees? We remembered when we paid last year she was having difficulty working out our fees. Also remember the male owner coming into the carport every day with his scooter and dog looking into the unit through the fly screen. These two need to retire. Their attitude is disgusting and very unprofessional. I thought other reviews about this park may have been fake, but I have had a taste of the real vibe of Silver Sands. Not staying here again!
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