La Butte Aux Bois

Beautiful surroundings, hotel with very nice public spaces, very friendly staff but certain issues. Let me start with the website. It offers packages which include a 1 night stay and a dinner in the Michelin * restaurant. The package price is more expensive then when you book the room and dinner separately. In March I called them to notify them of this, they recognized and said they would correct this. I waited 4 months, and when I tried to book, it was not corrected yet !! In the meantime, the chef with 2 Michelin stars has left them, but they still advertise his name (Ralf Berendsen) in their communications. We booked a room in 'The Villa' and received a room in the basement. We complained and were told the website mentions the room will be in the basement. We never noticed this, because it is very well hidden on their website. They did consider our complaint and moved us to a first floor room. I cannot judge the rooms in the main building, but the rooms in 'The Villa' are definitely not high end, they are very average rooms as a matter of fact. Something very disturbing is that there is almost no mobile phone reception in several parts of the hotel. In certain parts of the building I had the feeling it was deliberate. They certainly can choose to do so, but it should clearly be mentioned. They do offer free Wifi, but it is an open unsecured network which is not recommendable. And the Wifi does not solve the problem of lack of telephone network. We had dinner in the Restaurant 'Le Ciel' and it was very good, the restaurant has a very nice decoration and cosy atmosphere. One last remark about breakfast. The buffet is massive and very good, and there is an a la carte menu with further options. Eggs benedict were served with bearnaise sauce instead of hollandaise, which I found weird. And for a hotel pretending to be top notch 5 star quality, the breakfast napkins should be cloth, not a cheap non woven napkin.

Naturally, you arrive at a five-star hotel with high expectations. Unfortunately, we felt those expectations weren’t fully met. It’s in the finer details where you expect perfection from a hotel of this caliber. Our room had a few minor flaws that didn’t affect the overall quality of our stay, but were still noticeable. The staff were friendly, though we did find the warmth varied—some team members made a warmer impression than others.

Gorgeous hotel Absolutely happy with our stay! I booked this hotel because of their mineral collection (they also have meteorites!) and we had a great time. Stuff is very friendly and helpful. We only stayed one night, but will definitely go back to stay longer with a dinner reservation (this time only used a bar).

Perfect stay, staff go above and beyond to make your stay special, complimentary glass of wine on arrival , fruit in the room, chocolates left on the bed at the end of the night. We did not eat in the hotel due to visiting the Andre Rieu concert we didn’t have time. Used pool and sauna facilities which are perfect. Room in the new extension is aesthetically pleasing very modern and tasteful in decor, beds are so comfy and big. The general manager, Marc went out his way to make our trip so special and memorable. We would love to go back to this beautiful hotel and setting one day for another celebration.

This place is very quiet nice to stay to relax. My wife loves spas and really enjoyed their whole treatments for me. It was fantastic. Could do some work.

تحية طيبة ، لم اقيّم أي فندق من قبل مع اني كثيرة التجارب ، لكنني لما وجدت معاملة مميزة وددت أن أشارك في إبداء رأيي للمرة الأولى لأقول انه ترحاب حار ، احترام فريد ، مبنى جميل ، سعة غرف ، وموقع مميز بين أحضان الطبيعة ، وأزيد قولا أن أبني من ذوي الاحتياجات الخاصة و قد ساعدوني في تأجير سكوتر لتسهيل التنزه في المساحات الخضراء . شكرا لكم ولنا عودة . Good greeting , I have not evaluated any hotel before, although I have many experiences, but when I found special treatment, I wanted to participate in expressing my opinion for the first time to say that it is a warm welcome, unique respect, a beautiful building, spacious rooms, and a distinctive location in the embrace of nature. Special needs and they helped me rent a scooter to facilitate walking in the green spaces. Thank you and we will come back.