Red Roof Inn Lansing East - MSU

*Full Disclosure* we never made it there, but we couldn't write a review without checking those off. However something weird was going on. We submitted for a cancellation the day off as we were stuck in Canada. We sent in an appeal to cancel in hopes to get some money back. Trip.com called us and said the hotel won't consider it as we apparently already "checked in" which was physically impossible. I called them myself and told them I'm not there and noone else knows about the reservation, so it's impossible. The lady said there's nothing she can do, and that I'd have to call back the next day and speak to the manager. The only other people who had my booking information, and knew we were requesting to cancel and would not be there, was the hotel. Whoever checked in would have needed that information. As well they would have been unable to provide identification unless they coincidentally had the same name as me. You'd think if you told a hotel someone potentially checked in with false ID they'd be concerned, and not say "call back after they've already stayed a night". Draw your own concusions from what kind of establishment this is.

This place sucks

Very hospitable and friendly.

Good value for the money spent

房間有的在一樓有的在二樓，隔音一般。停車場寬敞、免費，酒店所處位置較為安靜。適合追求性價比的人羣入住。

一般，不過價錢還比較便宜

Would like to have had a mirror in the bathroom OR a light over the full length mirror. Room was too dark to easily put on makeup. Overall, it was a nice room for the price. A little noisy from other customers several nights.

We arrived at 3:47pm and were told no rooms were cleaned or ready come back later. We had a reservation and needed to put food and meds in the refrigerator as we needed to be up and gone by 5:30 am for the rest of our trip. Didn’t get a room until after 6pm Never again at this Red Roof Inn

The staff at check in was horrible. The guy initially helping me legit walked out part way thru because he was mad about something, the girl at the desk wanted to talk on her cell rather than help. After not finding my reservation they refused to help despite me showing my itinerary number. Instead they said I had to give them a confirmation number, and finally my mom had to come down from her room to help me out since we were on the same reservation. The room smelled of stale cigarettes, the tv was scratched, the in room phone was disgusting and missing buttons, the sink drained slowly, and my mom’s room had chewed gum stuck to the floor . Plus there was a violent 2am brawl.