C Suites at Mactan Newtown

Hotel had a good location and had so much potential to be better than it was Upon check in the room looked not to have been cleaned properly, masses of dust had accumulated on top of the fridge over time, from what I can only assume was from not been cleaned on any room service cleans prior, same with the bathroom extractor unit , covered in dust , both shown in the images attached. Room had scuff marks and stains of the table, balcony area was dirty and clearly never been cleaned, microwave had seen better days and furniture was in need of replacing or a good clean. Room had no hot water so could not shower, was reported twice and whilst it was fixed on the 2nd call out, water was lukewarm at best . Only shampoo was given but no shower gel. The pool area you are entitled to use a maximum of 2 hrs a day, you rove even need 5 minutes , the area is in need of a maintenance overhaul and is a danger zone waiting to happen, was advised they do have a maintenance team which begs the question , where are they. Firstly not one sun longer was out by the pool So there was nowhere to leave any of your stuff, when asked I was advised ohh due to an earlier storm we removed them all, strange as not one other hotel in the area had done this as I visited 3 of them prior, all had loungers out. Plus the stom was no longer around so if it’s safe enough to open the pool why isn’t it safe enough to have loungers. The sheer mention of them quoting health and safety at the pool area yuh was ironic as the pool area is its self a disaster waiting to happen, Floor area tiles around the pool were very loose and sticking out, sharp corners raised edges , many pool tiles missing, it’s only a matter of time before someone hurts themself, can be seen in the attached photos If I come back I’ll choose the area just not the hotel.

The attendant was very welcoming and informative. Great location near groceries and restos. The kitchen is functional so we got to cook our own food🥰 we enjoyed our stay.