Baymont by Wyndham Fort Collins

Worst experience with a hotel we have ever had. The manager ‘Vicky’ was a 70 year old woman with no teeth and multiple hickeys on her neck, dressed completely unprofessionally for any employee yet alone a manager. The other worker was incredibly confrontational after my friend said we needed a different room (which I’ve worked hotels for years and it’s not that hard to change small things whether booking 3rd party or not, to accommodate your guests). They were incredibly confrontational and rude, the employee said ‘or what’ to my friend after she was trying to say we needed a room or-( and was cut off) or we have to sleep in the car with 4 adults and a child. It was not a threat, but the employee made it a whole situation and was incredibly aggressive. After we had to book two rooms because my cousin didn’t have her ID, which we found, came back and then they did absolutely nothing for us. We were at the lake all day with a 5 year old and didn’t wanna drive home. They told us initially that they couldn’t cancel or refund my cousins room, then after the employees were completely out of line towards us- they all of a sudden could and would cancel my reservation. However we are out the money we paid(for two rooms) and now had to find another hotel. Which is a blessing because what a poorly ran hotel. Completely unprofessional, unacceptable and ghetto. Do NOT give these people your money. Went to the hotel next door, the staff was incredibly more professional, the pool, staff and entire process was so much more worth it for a small amount of money more.

Wyndham teach me how to be loyal

The room was terrible! There were stains all over the floor. There wasn’t a mini fridge, the TV didn’t work, and only 2 outlets worked. The doorknob was missing on the bathroom door and the door was broke, it wouldn’t slide to open or close. It also smelt like wet dog. I would not recommend this hotel to anyone!

I was traveling in a group of 4 girls, we felt very unsafe at this hotel. Our room was on the 3rd floor and the elevator was broken so we hade to carry our luggage up multiple flights of stairs! We get to the room and it smelled horrible! We looked out the window and saw a woman trying to break into cars in the parking lot in the daylight!! We felt scared and uneasy about the hotel and people around so we ultimately decided to not spend the night at all and we had to eat the cost of the hotel and went to a different one a town over.

Check-in process is too slow. It took 40 minutes for the lady on reception to check-in. I felt that she did not like my face and behaved weird with me. She kept me waiting and helped other customer came after me.

The rooms are dirty A/C are broken and worn down the walls and floors are stained the wallpaper they used is peeling off, plumbing in the bathroom do not work and some of the worst staff I’ve ever dealt with, please save you money and do not stay here it is not worth your hard earn money!!!

The room was tiny and dirty. Only one mirror for two people to try and get ready at the same time. T.V. Was little.

I am very upset about how they still have a deposit on hold when I didn't even end up staying at the property. I had to book a different hotel and it's just redeculace how long it's taken to release my deposit.

The hotel was nothing like the advertisement. The elevator did not work and the attendant wasn’t very empathetic. He falsely stated that there weren’t available rooms with double beds on the first floor and after checking in I witnessed him showing a room to a guest on the first floor with double beds coming after us. Staff continued to say they didn’t understand English. Rooms were not attended to had to go to desk for cleaning towels. Parking was fine. Air conditioning was fine.