Holiday Inn Express & Suites Las Cruces

沒有驚喜，沒有失望

Comfortable beds but overall poor condition of the hotel. Stains and tile ripped up in spots. Plus the hotel is right by the train tracks and the train came by at 2 am blowing its whistle!

Good nice size room for my family of 5, we really enjoy the hot tub and pool, the breakfast is very good, the only downside is that our TV wasn't working and they just said they couldn't do anything, also the wifi wasn't working

This place was gross. The pictures they have advertising the rooms is deceiving. We've stayed in better for cheaper. $147 a night for a room with nasty carpet, dirty walls, stains on the chairs. Like if someone used the ottoman for a sexual experience. We always check beds for bed bugs at hotels and when I moved the mattress you can tell they never have changed the bed skirt. It had dust and hairs all over. The mini fridge wouldn't get cold enough to safely keep food in either. We Called down and asked if they had towels at the pool or if we needed to take some from the room. Was told they had towels. We get to the pool no towels. Asked house keeping for towels from her cart. She said the towels for the pool would be ready within 30 minutes. We hung out at the pool for over 30 minutes still no towels were brought to the pool. We had to walk back to our rooms wet, no towels. The only two things about this place that was good was the breakfast, and the noon check out time.

I was treated with much respect and kindness. The staff truly are an asset to this particular Holiday Express in Las Cruces NM

Very nice room, clean, & super comfortable bed The staff was very friendly We will definetly stay there again

I have always trusted Holiday Inn Express to be clean and well-maintained…until now. This hotel looks like it once was quite nice, but is now pretty tired and worn. Maybe they are getting ready to renovate as there were baseboards and such missing in some areas. One of the weird things was that our bathroom door was tough to open as it scraped along the floor. I will just attach some photos to explain my concerns.

Bathroom was dirty enough to prompt us to check out after 10 minutes and go down the street. The front desk attendant was very helpful and cancelled our room with no problems

Overall, a great place to stay. Room was spacious and clean. Amenities were great. The breakfast was great and well maintained by staff. The front desk staff were friendly and accommodating. My first time with Holiday Inn. I'll be back. I give 4 of 5 stars because my hot tub had two jets not working, and all nozzles were chipped/broken. Leaving the tub jet flow not working to it's full capacity. Disappointing. The bathroom vanity light was burned out as well. That's a small complaint, but it would have helped.