JW Marriott Las Vegas Resort and Spa

Nice but old hotel. Really far from the *****. Great service and spa.

It's okay. Some rooms are a lot older than others. Service needs some work. We stayed at the JW Marriott in Las Vegas over Thanksgiving in November. I booked a studio suite and I requested an upgrade through Marriott using my suite upgrade allocation. It should have put me in a one bedroom. The day before I arrived, I received an email telling me I could upgrade to a one bedroom for $60 per night. I replied back that I had requested the upgrade using my suite nights allocation. They should be able to confirm it at no cost. I did not receive a reply. When I arrived at the hotel, they tried to tell me that I needed to pay them $60 per night for my existing room. They then determined this was incorrect. When they gave me the room key, they told me that they had used my suite upgrade. I went to the room only to find that it was the studio suite that I had originally booked. I went back to the desk where they figured out that I should be in a one bedroom. They checked me in again and sent me to a different tower. It was a one bedroom. The suite was large but definitely worn and dated. It was clean but the room had no personality. The food at the hotel is just not great. We ate at their coffee shop twice. The iced tea was horrible. It was from a tap. The food was sub par. If you stay at this hotel, use delivery or go out to eat.

Best vacation ever

先説好的：陽台外風景很好。工作人員態度很好。 接下來全是壞的。我真的從來沒見過硬件如此糟糕的五星酒店。從剛進入房間開始，房間就瀰漫著一股下水道的味道。洗澡的時候水壓小就算了，重點是沒熱水啊！！！11月份的沙漠的晚上沒熱水，又沒手持的花灑，這涼涼的“温水”從頭上澆下來，真的把我給凍清醒了。然後洗完準備吹頭，吹風機上還沾着一大坨之前住客留下的頭髮... 晚上這陽台的風吧 還漏進來～再加上洗澡的冷水～吃西北風大概就是這感受吧～ 總之這酒店除了清凈、離redrock近、工作人員熱情好客以外都很像夢迴初中軍訓的感覺...。

It’s nice that the hotel is far from the *****. It’s quieter and still pretty lively. Our hotel room was nice but a bit dirty. The glass on the tables were dirty, the floors were dirty. Upon serving the hotel’s outer appearance is also not the best. I immediately thought “where did we end up??” The outside definitely needs more cleanliness. The valley guys were incredible nice. The check in and check out was fast! Overall it was a good stay.

Beautiful, elegant hotel. Lush grounds. Our room was spacious and beautiful and comfortable. Room could have been a little cleaner, as there was some debris on the rug that should have been vacuumed. Same with the bathroom, as dust was accumulated in the corners and along the baseboards. It would have been helpful to have a grab bar in the shower, as the tile/marble was slippery. But the bathroom was roomy and gorgeous.The light in the walk-in closet was burned out, which we kept forgetting to mention to the front desk. The upholstery on desk chair was worn and torn and shredding. Plenty of lamps located in the room. It was wonderful that there wasn’t noisy heat and AC units. Loved that there were a selection of restaurants in the hotel, however the Italian restaurant was not good. The entire staff, everywhere, was wonderful!!! Overall, we loved the hotel in every way, and would most definitely stay there again

Stayed over Thanksgiving. Great spa. Beautiful grounds. Good location for golf. Didn’t come for the ******** but the ****** is unoriginal & clearly dated; overall property is older but still nice. Biggest issue was not being given good advice on dinner for Thanksgiving… was told we would be able to eat. But hotel guests have no preference for the buffet nor 4 other restaurants on-site. Had to scramble and leave the property.

Staff members were friendly and helpful offered suggestions on sites to visit. Everyone was friendly and helpful

I don't think I will ever stay on the ***** again. This hotel is wonderful and close enough to everything without all the noise and distractions. I highly recommend.