Holiday Inn Express Andover North-Lawrence

Very nice hotel, warm room. Clean. Great breakfast. Nice stuff.

It’s okay!

人雜，衞生差，價格還不便宜，點到為止

We enjoyed our stay except for the loud sound made by the heater which came on and off frequently throughout the night. The weather was very cold, but our room was toasty. There were many breakfast options and the staff kept it all well stocked despite the ravenous hockey player group.

Very clean. Friendly staff - at front desk, breakfast area and housekeeping. Everyone was very helpful and friendly

The overnight front desk woman was very polite, professional and cordial. Plenty of parking and located near highway, stores, restaurants. And nice free breakfast every morning.

Very convenient to I495. Large parking lot, well lite. Sign to locate driveway was small, and it was strange having to go through a Dunkin' parking lot to get to their parking lot.

The only real issue was the customer service. The cleaning crew didn’t replace towels 2 times so we called down and asked for towels and pillows. They didn’t have anyone available either evening to bring them to our room so we had to go down and get them. The staff was also not very nice. Not blatantly rude at all, just kind of indifferent towards the guests. I get that it’s the northeast and people are generally not overly nice but it’s a little different when it comes to the hospitality business. At least smiling at the guests and thanking them for staying there should be the bare minimum. They were just very indifferent and more interested in talking amongst themselves than making their guests feel welcome. Other than that, the facility itself is very nice. Very clean. Good breakfast. Fantastic mattresses, specifically.

Came for a weekend to explore Salem and found this gem to stay in. Wasn’t expensive and convenient 45 min drive into Salem.