La Fiermontina Luxury Home Hotel

When you stay here, you are surrounded by art, and not just when you go on the tour of their private museum. The on-site restaurant, Zephyr, is excellent, and very good value for the quality. But, the best thing about La Fiermontina is the staff -- in the restaurant, definitely, but at the front desk -- Marta and Maria, especially, are the best -- your happiness is their only goal. You hesitate to ask directions b/c they will take you, or track you down if you get lost -- seriously. They are unbelievalbe.

Trip to Puglia Our car broke down Nd hotel staff was very helpful. Ana in particular. Great employee.

The hotel room and service rates well above 5 stars. The large suite of rooms is very modern but in an ancient building so you have wonderful ambience with vaulted ceilings, thick stone walls but lots of windows. There is great attention to detail and it is very quiet, in a garden setting surrounded by art. The staff were attentive and helpful and the breakfast was superb. You can tell that the staff feel loyal to the owners and eager to make their guests comfortable. The hotel is easy to find if you follow the staff directions- but you need to let them know if you are driving in so they can help register your car to avoid a fine for crossing into a restricted area. Location allows you to walk to everything in the old town but it is easy to drive out of the city if you want to visit some surrounding places. I recommend making this your base to explore all of Puglia- you will be thrilled to return every night to this beautiful sanctuary. We have stayed in very fine 5 star plus hotels around the world and this rates as one of the very best experiences.

In a city where you can stay at another property for a fraction of the price and it would be better, or equivalent value, I would stay somewhere else. Property is pretty - garden, art, and furniture. Quality - The actual rooms, bed/bedding, towels, etc. for the price is not worth it. Bedding was super cheap. Showers didn’t drain well. Blinds didn’t fully close. Not 5-star hotel quality at all. - We paid $500+ a night (for the worst room on the property - blinds didn’t close, close to entrance / main building where many enter). Poor service: - We asked for water to make tea and they told us to get it from the bathroom sink in our room lol. - The restaurant experience was terrible - if you’re going to try and serve a unique dining experience you need servers who can “sell” the menu and the experience. They were nice but just really green. Didn’t explain anything on the menu (i.e this pasta is served cold, vs most pasta dishes that are served warm for a main dinner dish). Continually tried to push 50euro per glass of wine (even after saying we didn’t want wine). - Servers in the morning were lovely and the breakfast was a really nice buffet, probably the only thing worth your money, but if you’re like us, we don’t eat breakfast. We felt we had to try though just to justify our payment for the hotel. - The worst part is that we found and killed multiple spiders in our room. My boyfriend was mauled by spiders in our room at night. He woke up with at least 6 spider bites. We asked for something from first-aid. They gave him a spray to use and then told him they needed it back for emergencies! This was an emergency. They should have went to the pharmacy for him. We thought maybe just we were unlucky, but friends of ours stayed in an even more expensive suite and found ants all collected under a towel in the corner of their bathroom. Staff was nice but just didn’t know how to deliver a truly 5-star hotel experience, and we’ve had experience at other 5-star hotels. Save your money and stay somewhere

Look at the management responses to criticisms of this hotel and that tells you everything you need to know. The responses are entitled and condescending and it's always the guest's fault. Welcome to La Fiermontina. As others have mentioned, the breakfast people are delightful. Perhaps they should run this hotel. Instead it's run by a wealthy Italian family as their pet project, but frankly feels more like an expensive guest house where the guests are a bother once they have provided their credit cards. This is not a 5-star experience, from the bedding to the towels to the cheap soaps in the bathroom. The expectations are set by the pricing and if this hotel were less expensive I would have no problem giving them a higher review, but they are charging 5-star rates for 2-star service. Their photos online are very deceptive. The rooms look huge, and they market a very basic small room as a "junior suite" which overlooks the entry area and hallway. I think if they were more realistic in how they portray and describe the rooms it would lead to less guest disappointment based on our experience and the reviews. And no way will they move you to a nicer room... this is what you booked, and this is what you get, goodbye we have things to do. This property has potential if it were better managed, but given the prices, the value is not on offer. Let's wait for the management response to this review. Somehow it will be my fault "If you want a suite, book a suite" without really any intention of taking the constructive feedback many guests have provided, and implementing changes. La Fiermontina is a sad tribute to bygone days.

it was very hot and they turned off the air conditioning system over the 4 nights we were there. It was hot and uncomfortable to sleep and stay in the room in general. they offered a large fan, but since the room was small it was not a good option. there would have been no room for it and it would be blowing and noisy.