La Fiermontina Luxury Home Hotel

When you stay here, you are surrounded by art, and not just when you go on the tour of their private museum. The on-site restaurant, Zephyr, is excellent, and very good value for the quality. But, the best thing about La Fiermontina is the staff -- in the restaurant, definitely, but at the front desk -- Marta and Maria, especially, are the best -- your happiness is their only goal. You hesitate to ask directions b/c they will take you, or track you down if you get lost -- seriously. They are unbelievalbe.

In a city where you can stay at another property for a fraction of the price and it would be better, or equivalent value, I would stay somewhere else. Property is pretty - garden, art, and furniture. Quality - The actual rooms, bed/bedding, towels, etc. for the price is not worth it. Bedding was super cheap. Showers didn’t drain well. Blinds didn’t fully close. Not 5-star hotel quality at all. - We paid $500+ a night (for the worst room on the property - blinds didn’t close, close to entrance / main building where many enter). Poor service: - We asked for water to make tea and they told us to get it from the bathroom sink in our room lol. - The restaurant experience was terrible - if you’re going to try and serve a unique dining experience you need servers who can “sell” the menu and the experience. They were nice but just really green. Didn’t explain anything on the menu (i.e this pasta is served cold, vs most pasta dishes that are served warm for a main dinner dish). Continually tried to push 50euro per glass of wine (even after saying we didn’t want wine). - Servers in the morning were lovely and the breakfast was a really nice buffet, probably the only thing worth your money, but if you’re like us, we don’t eat breakfast. We felt we had to try though just to justify our payment for the hotel. - The worst part is that we found and killed multiple spiders in our room. My boyfriend was mauled by spiders in our room at night. He woke up with at least 6 spider bites. We asked for something from first-aid. They gave him a spray to use and then told him they needed it back for emergencies! This was an emergency. They should have went to the pharmacy for him. We thought maybe just we were unlucky, but friends of ours stayed in an even more expensive suite and found ants all collected under a towel in the corner of their bathroom. Staff was nice but just didn’t know how to deliver a truly 5-star hotel experience, and we’ve had experience at other 5-star hotels. Save your money and stay somewhere

I have never been more disappointed in a luxury hotel. $1500 per night. We love design hotels, but this is all design no hotel. Housekeeping didn’t come for 2 days of our 3 night stay. When they did come they didn’t change the sheets or at least the pillow cases. They will only give you one room key. The room is very dysfunctional. No hooks for robes or towels so everything is constantly damp. We were in the pool suite….but it’s barely a pool and tepid in temperature. The breakfast is mediocre. They bring you one croissant to share. Eventually I figured out there was a small buffet of carbs in the back, but no one told me. And I asked for management to talk to me at checkout and no manager met me so don’t do the TripAdvisor response of “I wish you’d told us you were underwhelmed”