Aïda Hôtel & Spa - "Adults Only" Relais & Châteaux

Five stars are simply not enough to describe my experience at Aïda Hôtel & Spa. From the moment I arrived, everything was flawless. What truly made my stay unforgettable was the outstanding service from Carolina – she was absolutely exceptional. Warm, attentive, and incredibly professional. She made me feel like I was the only guest in the entire hotel. Valentine was also great – helpful and kind – but Carolina truly stood out. The spa was peaceful and beautifully maintained – the perfect place to relax and unwind. The breakfast was rich, well-presented, and full of delicious options to suit every taste. And the view from the room was breathtaking – calm and panoramic, adding to the overall serenity of the stay. Highly recommended. I’ll definitely be coming back soon.

Where do I even start? The location is prime (close to multiple other Swiss villages, and a short train ride away from France & Italy if you so desire!), the surroundings are beautiful, and the hotel was magnificent. However, what made this hotel so special was the staff. The concierges and staff were so accommodating and helpful, in a way that we had never experienced before! They made our stay feel so personal and by the end of our trip, we were so sad to say goodbye to everyone. At this hotel, some of our highlights were… - Beginning the day with an amazing breakfast! (This small touch was a group favorite! We will dream about these breakfasts forever.) By the end of our trip, our host/waitress (so sad we missed her name, but she was Sicilian and wore glasses) even remembered what each of us preferred to order. It made us feel so special! - Skiing at the local resort (5 minute drive- that the hotel arranged our gear rental & drove us to) - Taking multiple day trips to nearby towns/villages (with many pro-recommendations from the concierge on what to ensure we visit and how best to navigate) - Eating amazing dinners every night (that the hotel called ahead and reserved us tables at) - Ending our days downstairs at the spa. We were so attached to our jacuzzi and sauna rituals by the end of our trip that it became second nature to just put on our robes and head immediately downstairs in the evening. - Not a highlight, but we had some car trouble with our rental and they called a mechanic to the hotel for us and the problem was fixed within 30 minutes. This was so helpful and saved us so much stress. A big thank you to Audrey and the fun bearded male concierge that we missed the name of! You were so wonderful and we hope to be back soon! I recommend this hotel highly and give it a 10/10. (We were a group of 4, (Ages: 60, 25, 24, 22) and booked the etoile bella lui suite.)

We had a wonderful weekend at the Aida Hotel + Spa. Our room was very spacious and decorated with taste. The spa was well equipped and absolutely beautiful. But what sets this hotel apart from the others is the service and attention to details. All of the hotel staff that we met were very professional, kind and friendly. We would like to specifically mention the woman who served us at breakfast (Belgian). What excellent and friendly service, and we appreciated the special departure gift that she arranged!