Poolewe Hotel

Difficult to rate as we were turned away on arrival, however a few observations below for the time we were there. Stayed in Poolewe caravan site for 2 nights and the warden staff recommended the Poolewe hotel for an evening meal. Only a 5 minute walk so went along arriving at the hotel to see some people eating and a menu displayed outside which looked good. On entry we asked the bar staff if it was possible to get a table (4 empty in restaurant and no one seated in the bar area) to be told with a single word “No” So that was that, had to turn around and leave, no hospitality shown like, “sorry we are fully booked”, “we could offer a limited menu”, “would you mind sitting in the bar area”, it was just “No” without explanation. Did notice the place had an odour of dampness and was maybe not the most inviting in decor. Travelled 10 minutes along to Gairloch where we found the Millcroft hotel serving food, we got a table straight away and enjoyed the food so much we returned again on the second night of our stay. We can only comment on first impressions of the Poolewe hotel and from courtesy received it’s a 1 star rating unfortunately.

Very quirky , small hotel, nice food and friendly staff Room clean and cosy , however the public areas need some attention especially the reception which really smells of cigarette smoke. There are 2 snug rooms for residents which would’ve been lovely if someone had given them some attention , even a clean would help. This hotel is in a lovely little village with lovely views

Lovely location, food basic but cooked to order and good portions . Downside they clearly don’t like tourists if the banter at the bar was anythin* to go by. Bad mouthing most nationalities , English in particular and if you have kids they language completely inappropriate.

Good stop along the NC500 route and room adequate. We were put in an accessible room which wasn’t a problem but sink and shower set-up were tailored for that. Evening meal was pleasant. Left some designer swim shorts in the room and returned 30 mins after check out. The room had been cleaned and the shorts were missing. Asked staff and cleaner if they had seen but they said no. Upon returning home and unpacking, shorts are nowhere to be seen so must have been taken by staff. I emailed asking if anything had shown up but never got a reply. Very poor customer service and I can only assume they were taken when the room was tidied. So please make sure you keep an eye on your items and don’t leave anything behind as it will not be found!

Day six of our NC500 road trip. Poolewe is a small place and really, this is the main hotel and I guess it's OK. We arrived mid-afternoon and were shown to our 'family suite' in the adjacent building. This was really a two bedroomed apartment with lounge and bathroom - there is a kitchen but this was locked with a padlock! What can I say......? The bedroom was cold and although the radiators worked in the other rooms, this one didn't. The bathroom was clean but old and the lounge had a TV with no remote and a very dirty sofa! We played darts and pool in the bar and then had a very, very nice dinner in the same room. My gammon, egg and chips were fabulous and my wife's steak & ale pie very tasty! We watched the Scotland v England match later and the result wasn't best for the locals!! The staff were friendly and chatty - no complaints, The bed wasn't great but we did sleep with full stomachs and a bottle of wine. I told the manager as I checked-out that the owner needed to spend some money on the accommodation. He declined to comment but it's pretty obvious. The food redeemed the experience.

Poolewe is a very small place so the hotel was remarkably busy. A small hotel but probably fully booked the night we were there. It is an old building and the inside was fated and a bit shabby. The welcome was warm and check in easy. No lift so we had to carry bags upstairs. Room was quite big but a strange shape, the bathroom was at the end and the door didn't close properly. The floors creaked and the furniture had seen better days - drawers didn't close properly etc. The internet/wifi was hit and miss at best. The dining room was quite busy but the service was good. However, it needed a good clean, eg dead flies on the window sills, spiders on the ceiling, windows needed washing. The food was tasty and plentiful. Breakfast was a fairly basic affair - the cooked option was good but little else available. It was probably overpriced for what it was, but was the only accommodation in the village,as far as I could see.