Embassy Suites by Hilton Columbia Greystone

Everything was good.. only concern was not being told about the fees for parking etc.

I was very disappointed in the cleanliness of the room. When I plugged my charger into the wall, I discovered an overwhelming amount of dust and trash behind the dresser. It actually made me sneeze for a few minutes. It was also disappointing to see holes that were covered with wall joint, but not painted. Looked very unprofessional. The location was very good based on the events I was attending, but the room itself needed some more TLC.

The room that I reserved was “not available” when I checked in. We were then put in another room with only one bed and we were told there is a pull out couch- that IS NOT what I reserved!!! We were given a room and when we arrived it was already occupied! We had to go back down to the front desk and we were given a goody bag full of snacks- unacceptable! We will not be staying at this hotel again. Not to mention it is very outdated, dark and dreary!

I originally had booked two nights at this hotel. The first night, the hotel gave our room away because it was overbooked and we were the last to arrive that evening. No notice, no help was offered and it was blamed on *******. We ended up at the Motel 6. ******* helped us rebook and as 'luck' would have it, it was back at this Embassy Suites due to many events in the area, this was all that was available. We made sure to arrive closer to check in and our room was available. Our room was clean, the breakfast was nice. So difficult to rate given the situation. First night: zero stars (if possible) Second night: four stars I would recommend calling ahead to make sure they know you are coming.

My room was given away by the time I arrived at the hotel and was informed by the front desk that ******* was to blame for the hotel being overbooked. Front desk said that ******* booked me at another hotel, but there was no information as to where that new hotel was. I also did not receive any information from ******* about this loss of a room. After following up with *******, ******* said the hotel contacted them to say they were overbooked. Who knows. Regardless, I was without a room at 11:45pm and ended up at a Motel 6 by 1:30am. If staying at Embassy Suites, I would HIGHLY recommend calling to confirm room reservation.

The location was great for where I needed to go however, upon arriving at the property I noticed a distinct smell in the lobby. Check in was smooth and the staff was pleasant. When I got to the room 432 the room appeared clean at a glance. Examining the room thoroughly I found spider webs on the walls and in the corners, the bathroom sink was detached from the counter top and the black gunk was visible between the sink and counter top. The wall paper was separating from the wall, the room door still moved around even after closing it and putting the security lock on. Not like any other Embassy Suites I've visited but for one night I slept and got on up out of there. The bed was clean and comfortable though and other than being able to see between the sink and counter top the bathroom was ok. Furniture is a bit dated.

The reason I gave this property a 3 stars is because our shower curtain was too short for our tub. During/after our shower, the floor was super soaked. I expected better from this particular hotel. A little disappointed.

When i arrived to the hotel the young lady was very helpful and friendly. She educate me on my stay and just made sure everything was good to go before the end of her shift. Once we arrived to the room i was taken back by the furniture which was very dirty and it made me question the cleanliness of the rooms. But overall the rooms were fairly cleaned. Breakfast was amazing the grill staff was great, the guy who kept the bar supplied with food was amazing as well as the lady cleaning off tables. However the lady who takes the tickets to enter into the breakfast hall need to go back through training and work on her customer service skills.Her demeanor screamed i hate it here. Over all is was a nice stay.

The rooms were dirty. The pullout sofa mattress was horrible.The air conditioner didn’t work very well so we had to open a window to cool the room down. The indoor pool was cold because the heater was broken and it was extremely dirty. I really like Embassy Suites and have stayed at several. This one was bad especially for the outrageous nightly rental that we paid. I think my love affair with this hotel chain has been irreparably broken.