The St. Regis Lhasa Resort

Luxurious hotel. Hood location. Quiet. Nice restaurants. Unfortunately certain blocks quite far from lobby (block 1). Main entrance is quite a walk from the road uphill. Make aure aide gates are open when u walk back after town walks.

Purposely selecting this hotel for our first night because there's a clinic inside the hotel which feels secured upon flight arrival. Hotel was big with ******* design. Love the warm greetings from the staff and appreciate their patience and reminders of slow pace to minimise the mountain sickness. Room was incredibly spacious. Staff was so helpful to drive and lead us to the room. Showing all the equipments operations and help delivering our heavy luggages. The room has everything you need. Definitely perfect to spend your first night here after a long daunting journey. Breakfast was absolutely delicious. You could recharge and rehydrate yourself with everything you can think of when it comes to breakfast. Both Chinese, ******* and Western. A big thumb up and highly recommend.

We enjoyed the breakfast the most. The layout of the hotel is a bit confusing without proper direction signage. The service by the receptionist and restaurant staff could have been better.

The service is the worst of all hotels where we have stayed worldwide. It is worse than even any 1-star rated hotel in China. Right from the entry, the check in is chaotic. No one attends to luggage. It takes 2 hours to do formalities and return passports. In Room dining, the order is a huge challenge. They take 2 hours to take order and deliver the food after 1 hour, when they serve only the food in a plate. No seperate dishes or any cutliaries (spoon or fork or chopsticks ... nothing provided). When you point these out, they say sorry and take another 1 hour to bring plates, chop sticks etc. BY now 5 hours passed and food is so cold and not eatable. This is a regular scenario ... repeated 3 times, I.e. everything we placed an order. It's a huge challenge. On amenities, the beds are extremely uncomfortable. If you just take a turn while sleeping, the other person is sure to wake up. They call king size bed .. it's two seperate beds kept side by side with cheap quality spring mattress. On breakfast, it's very limited and every day same menu. No varieties, the food taste is horrible as well. Extremely bad experience.for the price that is paid. The feeling has been a complete waste of money, sleepless nights, staying hugry and waiting for food post order for 5.hours every time we ordered room dining. The same situation in restaurent as well.

The hotel upgraded our room, provided us with an extra bed, allowed us late check-out and provided smiling/prompt service. Overall a very good experience.

This hotel is the best in Lhasa I think, I wish I can stay longer