HomeTown Inn by OYO - Liberal, KS

Hometown Inn by Oyo was by far the worst motel we’ve stayed in. Ever. Upon check in, the woman informed me that I booked for only one guest, and there were two of us, so there was an additional charge. Fine. My mistake. there was another fee which she didn’t explain well and I asked about it and she snapped back very rudely that she was offended that I don’t trust her, etc. i apologized for sounding like I didn’t trust her, but just like to know what I’m paying for, and could I get a receipt, especially since she took cash for the additional $17. She met us at the room and turned on the heat to highest temp 84, gave me the remote and said after it warms up, just set it where we were comfortable. Her rudeness was very unsettling. Heater on the wall never did warm up. Freezing all night doesn’t provide a good night’s sleep. I tried calling for an extra blanket, but no answer. Tried to walk to lobby but all lights in halls were turned off and pitch black. We had to sleep in socks and sweatshirts. The hand towel was worn with holes! I could go on and on. Never did get receipt. I wish I would have booked through Travelocity! I would recommend not including this hotel in your offerings.

Inexpensive motel that is very clean and centrally located. The owner was very friendly and quite helpful. I am on a cross country motorcycle ride and stay each night in an economy motel. This place is a gem. Although dated, motel is very clean and being updated. I would not hesitate to stay again.

This motel was excellent in my opinion. It should be rated a 4-star motel at the very least. The two queen beds were clean, warm and comfortable as was the entire room. The host took us to the room, turned on the a/c and turned down the beds, something I have never experienced before. Perfect accommodations I would say. Great quiet location on the highway and just two blocks from Dorothy's House from the Wizard of Oz. Did I mention that, like an *****, I somehow dropped my cell phone, and it went under the bed and I didn't realize it was missing out of my bag until I was 435 miles away? I called the front desk, and they mailed me the phone at no cost to me. Now that is the best of customer service. I would not hesitate to stay there again and recommend the Hometown Inn by Oyo motel very highly and most completely.

This place needs help & SERIOUS improvements. Several electrical cords plugged into one surge protector. Dirty bathtub. Worst of all a dangerous bathroom. I took a shower the morning I was departing. The water wasn’t coming fully out of the shower head so I pulled the plunger up to have all the water divert to the shower head instead of tub. It instantly broke off in my hand with all the water gushing directly out of the wall. I slipped and fell in the excitement. After my husband helped me out of the tub, I dried off and within 20 minutes upon checkout reported it to the woman at the front desk. I asked for a refund. She said no because I spent the night there. And, she said someone stayed there for 3 months and never had a problem. She implied I broke the tub faucet! Clearly it had been problematic before because it looked like it was caulked over previously corroded, rotted metal. She said I should have told her and she’d give me a new room. I asked for a refund again and she went to get her “husband.” He came out adamant about not giving me a refund. He said implied I broke the faucet too! He said I should have told them right away. Anyway, I stormed out frustrated. At anytime they never even apologized or asked if I was ok. They were rude and unprofessional.