Честные отзывы об отеле Xiaoqikong Ruijing Hotel от реальных посетителей
9.1/10
Хорошо
Отзывов: 4515
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Честные отзывы
Местоположение9.3
Удобства8.9
Сервис9.3
Чистота9.1
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Все отзывы(4515)
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Отличный ресторан(261)
Приветливый ресепшн(237)
Подходит для детей(81)
Вкусный ужин(62)
Красивый вид на реку(24)
Отрицательные отзывы(181)
Jo-A
Номер Делюкс с видом на реку (две кровати)
Дата заезда мар. 2025 г.
Семья
Отзывов: 1
3.0/10
Дата отзыва 28 апр. 2025 г.
Hotel is very dated, old and poorly maintained. Room was not clean and the carpet is clearly dirty. The toilet have a serious mold issue that is long overdue for fixing. The hotel is very dark at night and be very cautious of their spa “services”. Food cleanliness is also unacceptable.. very disappointed how this is rated by Trip.
Перевод
Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your feedback with us. I sincerely apologize for the disappointing experience you had during your stay.I understand that you found the hotel to be outdated, poorly maintained, and not clean. The room, carpet, and toilet did not meet your expectations, and I deeply regret that. The mold issue in the toilet is unacceptable, and we will take immediate action to address it.I also apologize for the dark atmosphere at night and any concerns you may have had about our spa services. Your safety and comfort are our top priorities, and we will review our spa offerings to ensure they meet the highest standards.Furthermore, the cleanliness of our food is of utmost importance to us. I am very sorry to hear that it did not meet your expectations. We will review our food preparation and handling procedures to prevent this from happening again.Please know that your feedback is invaluable to us, and we will use it to improve our services. We hope to welcome you back in the future to provide you with a better experience.Thank you for your understanding.Best regards
Luckydipsg
Улучшенный двухместный номер
Дата заезда сент. 2024 г.
Поездка с друзьями
Отзывов: 2
10.0/10
Превосходно
Дата отзыва 31 окт. 2024 г.
good communication through wechat from front desk and driver is friendly and helpful
Перевод
Ответ от объекта размещения: Dear Guest,Thank you so much for taking the time to share your wonderful experience with us! We are delighted to read that our communication through WeChat was effective and smooth, ensuring you had a seamless stay from the moment you reached out.At our hotel, we strive to create an environment where guests feel at home, and it's heartwarming to know that our front desk team exceeded your expectations. Their dedication to providing exceptional service is a testament to our commitment to ensuring your comfort and satisfaction.Moreover, we are thrilled to hear that our driver was not only friendly but also went above and beyond to assist you. Our drivers are an integral part of our team, and their professionalism and willingness to help are qualities we deeply cherish. It's wonderful to know that they made a positive impact on your journey.Your feedback is invaluable to us as it not only reinforces our efforts but also serves as motivation to continue improving. We are constantly striving to enhance our services and facilities to meet and exceed the expectations of our esteemed guests.Once again, thank you for choosing our hotel for your stay. We hope to have the privilege of welcoming you back soon, where we can once again provide you with the warm and attentive service that you deserve.Warmest regards,
donia**
Улучшенный двухместный номер
Дата заезда окт. 2023 г.
Пара
Отзывов: 96
10.0/10
Превосходно
Дата отзыва 10 нояб. 2023 г.
Very good hotel with superb location right in side the LB park, room size is big and clean. It is easy to go to the tourist attractions. Shuttle bus is super convenient to go out, front desk staff provided great services.
Перевод
Ответ от объекта размещения: 感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務!
tngwk
Улучшенный номер с двумя кроватями
Дата заезда мар. 2024 г.
Пара
Отзывов: 5
9.5/10
Потрясающе
Дата отзыва 9 апр. 2024 г.
Very conveniently located within the Xiao Qi Kong attraction. The staff here are very friendly and helpful. Recommended!
Перевод
Ответ от объекта размещения: Thank you for your positive feedback. It is our greatest honor to receive your recognition, and it also gives us tremendous motivation to continuously improve and innovate in our future services. We look forward to your visit again, and we will wholeheartedly serve you!
Marinomad
Номер Делюкс с видом на реку (кровать «queen-size»)
Дата заезда апр. 2023 г.
Пара
Отзывов: 21
9.0/10
Замечательно
Дата отзыва 4 мая 2023 г.
Great hotel right in the park. The staff reached out up front to arrange park entry tickets for us, and picked us up with a shuttle bus from the entrance of the park. The hotel itself is nice and clean, we had fun at the pool table. Would stay again.
Перевод
Ответ от объекта размещения: Thank you very much for your praise of our hotel. Welcome to come again next time.
Kbow
Номер Делюкс с видом на реку (кровать «queen-size»)
Дата заезда мар. 2023 г.
Пара
Отзывов: 4
10.0/10
Превосходно
Дата отзыва 10 апр. 2023 г.
Good location
Перевод
Ответ от объекта размещения: 謝謝親在茫茫的酒店中那短暫的停留小憩,才會讓我們有了“機”遇。這似乎是冥冥之中、又或是命中註定。遇見你總想給你最好的見面禮,於是我偷偷的將酒店收入您的行程裏,換來親入住後的字字讚語。睿景,感謝一路有你~
Ответ от объекта размещения: 親愛的賓客:看到您給出的評價,我們心情有些複雜。非常感謝您認可我們酒店的地理位置、房間大小、早餐以及蒙師傅的服務,這些都是我們用心為賓客打造的部分。但我們也注意到,您對我們房間的衞生狀況和早餐的肉類食品提出了一些意見,特別是衞生間頂子發黴的問題,這確實是我們工作上的疏忽,沒有給您提供一個完美的住宿環境,我們深感抱歉。我們已經將此事記錄在案,並會立即着手進行整改,加強對房間衞生的清潔和維護,確保每一位賓客都能享受到乾淨、舒適的住宿體驗。同時,對於早餐肉類食品的問題,我們也會進行改進,增加食品的新鮮度和多樣性,滿足賓客的口味需求。再次感謝您的寶貴意見,它將成為我們不斷改進和提升的動力。蒙師傅得到您的肯定,我們也感到非常欣慰,他會繼續努力為賓客提供更好的服務。期待在不久的將來,能以更加完美的狀態迎接您的再次光臨。祝您生活愉快!
Гость
Номер Делюкс с видом на реку (кровать «queen-size»)
Ответ от объекта размещения: 多麼焦急的等待就是為了看到現在的結果,親的好評對酒店來説是多麼重要,它是對酒店服務的肯定,更是對酒店工作的默默支持,它不僅激發了酒店追求更高標準的潛力,也是對酒店最大的報酬,讓酒店感覺到一切的付出都是那麼的值得,感謝親的支持,相信酒店會做的更好,因為有親。也希望親時刻記得有酒店這樣的一位期待者在期待親的再次光臨!
Ответ от объекта размещения: 多麼焦急的等待就是為了看到現在的結果,親的好評對酒店來説是多麼重要,它是對酒店服務的肯定,更是對酒店工作的默默支持,它不僅激發了酒店追求更高標準的潛力,也是對酒店最大的報酬,讓酒店感覺到一切的付出都是那麼的值得,感謝親的支持,相信酒店會做的更好,因為有親。也希望親時刻記得有酒店這樣的一位期待者在期待親的再次光臨!