Pullman Lijiang Resort & Spa

Thr view of the Snow Mountain greets you upon arrival at the hotel. Nice! The villa and hotel are well-appointed and the heated flooring is extremely welcome feature though I wonder why they didn't offer the heated toilet seat which is now a feature even in the family-run hotels in Shangri-la. We were given one of the furthest villas and had to rely on buggy service throughout the stay. So,I'd advise you check your villa location. The breakfast is sumptuous and food is overall respectable. What I find to be lacking is the absence of warmth from the service staff. They are not rude but it felt like they were just doing their job professionally. A few times I encountered issues and the first service staff assigned was unable to support. Compared to the rest of my last few hotels, they were rated the lowest in this area. So I'd recommend this hotel to those who just want to enjoy a great value stay and can be totally self-sufficient chilling in their rooms.

Lovely hotel. Bit far from centre though very quiet and relaxing. Good choice for food at breakfast

It’s a beautiful and affordable resort. I stayed in a one-bedroom villa, which was truly lovely and peaceful. The view from the room was amazing, and the pleasant weather made the whole experience even better. Although the villa is a bit of a distance from the lobby, the buggy service is quick and efficient. The resort also provides bicycles to explore the surrounding areas. I would definitely choose to stay here again if I return to Lijiang.

This hotel is beautifully nestled in nature, harmonizing seamlessly with its surroundings. Walking along the trails thoughtfully laid out around the property, one can easily feel as though they’ve stepped into a world from the medieval era—or even earlier. It’s a unique experience, and one that will remain a treasured memory. Though some of the indoor facilities show signs of age, which is unfortunate, this too may be seen as part of the hotel’s charm—provided one isn’t overly concerned with modern polish. That said, certain inconveniences do exist. These appear to arise mostly in the "software" aspects of the experience—that is, service and hospitality. 1. The lack of friendliness at the front desk, coupled with poor English communication, was a consistent source of stress throughout the stay. That being said, the daytime staff who assisted with check-out were very kind and professional. 2. I don’t wish to comment on the variety or quality of the breakfast itself. However, one thing must be mentioned: I sincerely hope the staff refrains from sweeping the floors with a broom during breakfast hours. It is extremely uncomfortable—and frankly unpleasant—to watch someone sweeping right next to your table while you are eating. 3. I also hope the staff who first greet guests arriving by car can show a bit more warmth. For example, it is not appropriate for hotel staff to stand with arms crossed and merely nod in greeting when a guest approaches the entrance to catch a taxi. 4. The music selection at the grilled skewer corner is another point of concern. Loud retro dance music or poorly mixed EDM significantly detracts from the peaceful and refined atmosphere of this beautiful hotel, even disturbing the calm that guests come here to enjoy. This has turned into quite a long message. To conclude: our stay in the One-Bedroom Villa was undoubtedly memorable. The leisurely walks, the rare joy of waking up to birdsong, and the serene mornings filled with fresh air and stillness—all of these moments are etched in my memory. I sincerely hope the hotel will take small but meaningful steps to address these shortcomings, so that the truly special qualities it possesses may endure for years to come.

Thank you so much for the surprise complimentary birthday cake . If I would to choose a place to stay again at Lijiang , I would prefer this location . Walking distance 10 minutes to shuhe ancient town which is way more relaxing than Lijiang ancient town from my opinion . This resort is ancient Chinese design and land is pretty big making our stay relaxing . Breakfast selection was plenty and good . Overall a lovely stay . We enjoyed

We had a beautiful stay at Pullman. Special thanks to Emily and Mia for their great help arranging an airport pick-up on time and providing a hassle-free check-in upon arriving at the hotel. We appreciate all the staff for their great service.