Pullman Lijiang Resort & Spa

This hotel is beautifully nestled in nature, harmonizing seamlessly with its surroundings. Walking along the trails thoughtfully laid out around the property, one can easily feel as though they’ve stepped into a world from the medieval era—or even earlier. It’s a unique experience, and one that will remain a treasured memory. Though some of the indoor facilities show signs of age, which is unfortunate, this too may be seen as part of the hotel’s charm—provided one isn’t overly concerned with modern polish. That said, certain inconveniences do exist. These appear to arise mostly in the "software" aspects of the experience—that is, service and hospitality. 1. The lack of friendliness at the front desk, coupled with poor English communication, was a consistent source of stress throughout the stay. That being said, the daytime staff who assisted with check-out were very kind and professional. 2. I don’t wish to comment on the variety or quality of the breakfast itself. However, one thing must be mentioned: I sincerely hope the staff refrains from sweeping the floors with a broom during breakfast hours. It is extremely uncomfortable—and frankly unpleasant—to watch someone sweeping right next to your table while you are eating. 3. I also hope the staff who first greet guests arriving by car can show a bit more warmth. For example, it is not appropriate for hotel staff to stand with arms crossed and merely nod in greeting when a guest approaches the entrance to catch a taxi. 4. The music selection at the grilled skewer corner is another point of concern. Loud retro dance music or poorly mixed EDM significantly detracts from the peaceful and refined atmosphere of this beautiful hotel, even disturbing the calm that guests come here to enjoy. This has turned into quite a long message. To conclude: our stay in the One-Bedroom Villa was undoubtedly memorable. The leisurely walks, the rare joy of waking up to birdsong, and the serene mornings filled with fresh air and stillness—all of these moments are etched in my memory. I sincerely hope the hotel will take small but meaningful steps to address these shortcomings, so that the truly special qualities it possesses may endure for years to come.

Pullman Lijiang enjoys a fantastic location just a short walk or bike ride from the charming Lijiang Ancient Town, making it an ideal base for exploring the area. The resort’s villas are spacious, beautifully designed, and offer a peaceful retreat with stunning views of the surrounding mountains. The staff were consistently friendly, helpful, and attentive, adding to the overall comfort of the stay. While the breakfast was decent and had some local and international selections, it could benefit from a wider variety of options to match the standard of the rest of the experience. Overall, a great choice for those looking for comfort, convenience, and a touch of luxury in Lijiang

We had a beautiful stay at Pullman. Special thanks to Emily and Mia for their great help arranging an airport pick-up on time and providing a hassle-free check-in upon arriving at the hotel. We appreciate all the staff for their great service.

Pullman Lijiang offers spacious rooms, but they feel dated. Carpets show wear and the LCD TV looks nearly ten years old—due for an upgrade. Breakfast is what you'd expect from a four‑star international hotel: decent variety and flavour, yet quality could be improved. The hotel sits about 20 minutes by car from Lijiang Old Town and roughly 30 minutes from the high‑speed rail station—convenient for travellers. During my stay, the hotel gifted me a bathrobe. Sadly, it arrived noticeably crumpled and appeared used, which detracted from the welcome. Overall, Pullman Lijiang is comfortable, but it needs attention in several areas.

Good service. Good view of the mountain. spacious room. Good food. but the room is tooooooo hot.

It’s a beautiful and affordable resort. I stayed in a one-bedroom villa, which was truly lovely and peaceful. The view from the room was amazing, and the pleasant weather made the whole experience even better. Although the villa is a bit of a distance from the lobby, the buggy service is quick and efficient. The resort also provides bicycles to explore the surrounding areas. I would definitely choose to stay here again if I return to Lijiang.