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Местоположение4.8
Удобства4.7
Сервис4.8
Чистота4.8
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Отрицательные отзывы(3)
Han Poh Lawrence
Riverside Bright Moon Courtyard Room
Гость проживал в февр. 2025 г.
Семья
Отзывов: 12
1.0/5
Опубликовано 24 мар. 2025 г.
This hotel had not fully disclosed the discrepancies of the reality & what it represented on Trip.com. This is just one of the many poor deliveries. The room we were provided was isolated & is a separate standalone from the hotel's published address. It is difficult to locate our room & we have to walk 380 metres to its main address each morning for breakfast. Our room was poorly prepared & was in a mess & many amenities not working. Location maps given to us were wrong several times. Overall a very bad experience. And a warning to all potential patrons to be careful & to be fully informed. Trip.com needs to take responsibility together with this hotel for this fiasco & refund the money we paid or compensate in dollar value. If Trip com values its corporate reputation, share value & its ESG rating. This experience smacks of attempts of deceptive & misleading conduct by the hotel & the platform abetting each other. Did you conduct due diligence - Trip.com? Trip com has to reply to me in person separately.
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Aaron
Peaceful Breeze Double Bed Room
Гость проживал в дек. 2024 г.
Пара
Отзывов: 14
5.0/5
Превосходно
Опубликовано 2 февр. 2025 г.
Lovely homestay hotel right in the centre of Lijiang. The room was comfortable, clean and as described in the listing. Obviously there is no parking in the old town, so you’ll need to park nearby and walk in.
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Ответ от объекта размещения: 親,謝謝您的大力支持和對我們工作的認可!正因為有親這樣的顧客支持,我們才能走的更遠,走的長久!也希望親能一直支持我們,我們也一定會不斷努力,給您帶來更好的入住體驗和服務!期待您的再度光臨!祝您生活愉快!
Sean 肖涵
Near Stream Rain Listening Double Bed Room
Гость проживал в июня 2023 г.
Семья
Отзывов: 36
4.5/5
Замечательно
Опубликовано 13 июля 2023 г.
The room was small but comfortable. a big shower room and bathroom. The hotel is located in the heart of Lijiang Ancient city so is ideal for exploring this area.
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Ответ от объекта размещения: Hello, as for the small room, our backstage has the introduction of the room size and area, including all the facilities and equipment, we provide a variety of rooms for you to choose from, each room size and layout are different, we are very glad that our service can leave a good impression on you, and we also welcome you to stay in our hotel next time. Thank you for your stay experience and our comments, meet is fate, welcome to come again next time!
Dara101
Spring Blossom Seaside Courtyard Double Bed Room
Гость проживал в июня 2022 г.
Пара
Отзывов: 26
4.0/5
Очень хорошо
Опубликовано 15 авг. 2022 г.
This hotel is in the heart of the ancient village. Perfect location for those who want an authentic feel. The guy at the desk helped us to find where to go for Tiger Leaping Gorge and Snow Dragon Mountain. He also helped with getting the cart drivers to take our luggage to and from the main road.
The hotel room is very beautiful however it lacks proper cleaning. The person before us had obviously spilt pink milkshake or something on the table and carpet. When we entered the table had pink stuff stuck in all the crevasses and the carpet was horribly stained. They didn't clean the room properly and on one occasion completely forgot to clean our room. This was frustrating for us as we had been out everyday at 6am. Breakfast is served from 7am so we missed it except for the last day. It was OK.
If they pick up their hygiene, it could be a fabulous place.
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Ответ от объекта размещения: Sir and madam, I'm very sorry that you didn't have a perfect check-in experience. We have received your suggestion. We will certainly improve it. I hope you will have a satisfactory stay experience next time. I look forward to your next visit and wish you and your family a happy life and good health.