Clarance hôtel

Это старый и устаревший, но чистый отель. Мне особенно понравилось, что они предоставили тапочки. Однако я помню, что мне пришлось носить с собой большой ключ вместо ключа-карты.

Отель прекрасный, персонал потрясающий, но удобства подкачали. Планировка странная — единственный бар находится в «пристройке». Мы были там в пятницу, субботу и воскресенье, и нам удалось выпить в баре только один раз в пятницу вечером, так как в субботу и воскресенье он был закрыт. И даже будучи гостями отеля, мы не смогли получить напиток. Мы не пользовались рестораном, так как он отмечен звездой Мишлен, опять же, открыт только в определенные дни. И мы были в номере, поэтому завтрак не был включен. Но, если говорить о более позитивной ноте, расположение 10/10. В нескольких минутах ходьбы от множества баров и ресторанов, а также нескольких мест, где можно позавтракать. Мы ели в итальянском «Bellezza», который был потрясающим, там всегда очередь, так что вам нужно будет забронировать. Номера очень хорошо оборудованы — попросите свежего молока, если вы хотите приготовить чай или кофе.

The one star doesn't meet the expectations and is way overrated. The price we paid was for a 2/3 star restaurant not a one star Michelin. Nevertheless the staff is very helpful and the hotel accommodation is great as well.

We had a very nice time in this hotel, excellent location next to the old town with a nice vibe and lot's of beautiful shops, restaurants and winebar. Also the Christmas atmosphere was very nice. The hotel is a place where you come to rest after a day in the city.

Thank you to the staff for their kindness, hospitality and availability. calm, serenity and charm.....

We very much enjoyed our stay. The room was quiet, spacious and very comfortable. The overall presentation of the hotel is excellent. No doubt, Clarance Hotel is the best address in Lille.

Be careful when booking, no flexibility or support for the customer that may need to make changes. We booked to go to The Clarence in Lille and our Eurostar was cancelled. Even though this was not our fault the hotel refused to help, would not even move dates. We booked a non refundable rate which we understand. But when circumstances outside our control happen I would expect a hotel of this reported service level would try to support the customer.

This is a lovely hotel that presents as five star but serves like a two star. We experienced repeated frustrations with forgetful staff and cleanliness that was not ideal. Our request for extra pillows was forgotten. Our room had a small balcony which had spider webs all over and bird poop on the glass railing. Despite telling an employee, it was never cleaned. We asked the concierge to recommend a fine restaurant and a day later he had not gotten back to us. We were sweltering in our room and asked for a blanket and sheet instead of the overweight comforter. The maid took the comforter and brought a wool blanket with no sheet nor cover. Even with a request to the front desk staff, we could never get what we needed and went back to the comforter, with A/C turned down low. Turn down service was a total joke. They could not have spent more than 3 minutes. All they did was close drapes and turn down the corners of our comforter. They did not remove dirty teacups and used tea bags. Our shower towels remained draped on the tub where we dropped them. They did nothing! A motion activated stairway light in our two story suite got stuck on all night, disturbing our sleep, and required a maintenance man to turn off the next day. This place is lovely but they just don't have it together.

We had a short two-day trip to Lille. A nice stroll to the main city square from this hotel is only about 10 mins. You are surrounded by eateries and shops. Check in was smooth with excellent service. However, I would ask for a room that does not face rue de la Barre because it was too noisy at night. Someone had a party that went on till 230 am with people sitting on the street right under our room and loud music. We called reception and explained and she was nice enough to give us access to another room that was away from the noise (a much smaller room) as a temporary solution. And by the way we were told the hotel can't complain even if it is noisy at 2 am. But know that giving us a spare room to sleep will not be possible if the hotel is full. Finally, not all rooms have air conditioning and we had a heat wave and the room was unbearably hot, even at night. And this was part of the reason why it was so noisy because the room was so hot you had to leave the windows open. This obviously will not be a problem in the winter or cooler months but the noise issue still needs to be addressed. We didn't not eat at the hotel because we were so tired from the night before.