Palmera Beach

This was our 2nd time in Palmera after it was renovated. Had a great few days there, most AMAZING professional and polite staff, we were given access to a superb room, with beautiful sea views and plenty of space. The combination of price, location, staff and hotel quality is simply unbeatable. We are making this or only hotel destination in Hersonissos irrespective of time of year

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Great hotel in an ideal location. Staff were excellent and helpful. Felt welcome from the moment we arrived. Breakfast was good, woth plenty of options. The dinner offerings both inclusive and from the menu was delicious. Only real complaint was that the room hot tub did not maintain its heat very well and shut off often, losing water temperature.

The Palmera Beach hotel is a dream! The beachfront location is unbeatable, the food is delicious, the staff is super friendly, the rooms are beautiful, and the service is top-notch! An unforgettable stay - we will gladly return!

This was a very clean, friendly, and safe place to stay.

Great location! However, find another beach to swim. We rented the car and drove ti a different great beaches. Staff are not greatest, especially at the bar. But, Vasyl at the restaurant made it up. He is the greatest asset at this property!! He is very helpful, caring and knowledgable. He advised us on the best beaches and towns to go. Just a great person!!

Overall experience was great. Pool is small. And cleaning can be better.

Just felt dirty...the area with the chairs is soaked in yuk and no way would anyone sit there. Adult only is a Big NO!! MANY teens and so noisy. The food was below avg...worst meal in Crete.

My brother and I booked their best and most expensive room, a 'Superior Deluxe with Jacuzzi and Sea View' room. Although the room is beautiful, it turned out that the room is on the fourth floor!!! with no elevator. To our question, why are they not informed about this matter, they did not have an answer. Helena - the receptionist was very nice and offered us a simpler room with a refund for the price difference between the rooms, however the alternative room was much less beautiful. She told us that another room like ours would become available the day before our departure and she could transfer us to it. Without a choice, we agreed to this, but when we got the "same" room that became available, it turned out to be a lower category room. To my question, she answered "You booked a long time ago when it was cheaper, and today the room you booked is much more expensive and your new room matches the price you paid" This answer is strange not to say rude. In the end we decided to give up accepting the difference between the rooms. (We got a cocktail as compensation) The food at both breakfast and dinner was average.