Country Inn & Suites by Radisson, BWI Airport (Baltimore), MD

Я прибыл в BWI около 23:40 и поспешил вызвать шаттл из отеля, поскольку они сообщили мне ранее, что, если я не позвоню до полуночи, я быть один, чтобы отвезти в отель. Я был в стрессе, потому что впервые путешествовал один. Я позвонил им в 23:50 !! но много времени до 12:00. Вот я и подумал, сначала они меня приостановили ... потом повесили, следующий звонок ... Нет ответа и повесили трубку. Теперь я потрясаю. Наконец, шаттл будет там через ... 15-20 минут, ага ?? Итак, я стою одна в полночь одна (55-летняя женщина) Проходит полчаса ... Я снова звоню в отель, и кому-то нелегко ответить. О, шаттл заполнен, мне сказали, что они должны отправить еще один, ДЕЙСТВИТЕЛЬНО, так что еще 15 минут без шаттла, полчаса спустя я вижу шаттл, вот он ... и летит прямо мимо меня, когда я кричу СТОП !! она идет вокруг, через 10 минут она, наконец, здесь в 1:15, а потом говорит, что была там. они сказали ей ДВЕРЬ 15, я сказал, что был в МЕСТО 15. Безумный еще до того, как я добрался до отеля, однажды там ... кулер, полный газировки, чтобы купить, и ни одной газировки DIET ... Я иду спать. Нет одеяла? просто простыни Мне было холодно, поэтому я подошел к стойке регистрации, чтобы попросить одеяло, извините, что они заперты, вот еще несколько листов. Честно говоря, у них было очень мало укомплектованных кадров. и номер был чистым, но не того стоил

I do not know where to begin. It was the worst experience I ever had as a customer who is just looking to check into a hotel that I have booked. First, I arrived at the hotel around 7 PM EST. There I went to the front desk where I was supposed to check in without any problem. Instead, lady in the front desk told me that my reservation was cancelled due to my card being declined. But also that they do not have any more rooms left? Are you kidding? Let me tell you this. I have never received any notification from Trip app nor got any email about issue with card. And when I checked my bank account it literally shows that purchase was not pending but completed. I work at a credit card agency so I should know this better. When I showed the lady in the front that my card was charged with no issue and never refunded or declined she decides to call someone and comes back saying she DOES have a room? Like how does this make sense? So they magically make rooms be available? I have a gut feeling that she was being racist against us (Asian) thinking that as travellers we can't speak English well and does not know alot of how things are like in US. Hey guess what? I've been living in the US for more than 17 years haha. That was the worst experience of my life hope no one else gets treated this way.

Amazing experience, very clean and perfect hotel for anyone. The front desk people were amazing and very helpful!

We chose the property by its location, shuttle service to BWI, and positive experiences at other Radisson properties. Radisson properties have nice furnishings and finishes that are welcoming and clean. The service from the Front Desk was superlative! When faced with a late-arriving shuttle driver and 6 traveling patrons who had early flights to catch, the manager was courteous, friendly, and reassuring. She made a point of contacting the driver when it seemed he should truly have already arrived. She never shared the issue-- to uphold the driver's credibility, but all was quickly resolved, and all arrived at the airport in good time. We tipped the driver ($40 total) so that he could truly know his service was appreciated, needed, and valued even when early calls affect his lifestyle, cost him gas, etc., to be there!

It was a very nice, clean, and aesthetic hotel with great rooms and comfortable beds. All of the staff was friendly and helpful, especially Lori and Kimberlee (not sure if I spelled their names correctly). The hot breakfast was very good, and it was fun to meet lively and friendly people at breakfast.

Great costumer service. Rooms could be more upgraded but still comfortable. Great shuttle service to and from airport. Great breakfast options as well.

Booked 2 queens and they did not have it available. Did give us a king suite but they couldn’t find a blanket for the sofa bed. Fan was also broken on heating system.

Comfortable, reasonably priced, excellent shuttle to and from airport. Breakfast was OK, nothing special but it did have hot options.

Quick over night to catch flight in am. Staff was friendly & clean. Convenient that Chili's is next door & walkable.