Numa Lisbon Rato

Everything amazing, except the mattress (but that will depend on each one, I guess). Also, the A/C temperature was not modifiable (it was ok, but in december/January will be needed).

It was a great stay in a central location, new facilities, efficient communication. The only down side is the AC control, as a guest, we can’t control it even it’s a bit chilly in the room.

There’s nothing on this hotel that compensates for the horrible staff! The room does not have air conditioning, because despite the fact that the AC being installed, it is not the guest that controls the temperature in the room. So you pay for an amenity that you cannot use. The ad for the hotel uses misinformation to get people to stay there and then they don’t have proper client assistant channels. When I complained about the air conditioning situation I was rudely insulted with the suggestion that I didn’t understand how air conditioning works on Europe because I’m not European, well, in my country that sort of line of thought has a name and it is forbidden by law. When I pointed out the discriminatory response, I was told to mind my tone instead of getting an apology. The entire situation was outrageous, frustrating and humiliating. I would never recommend anyone to stay on that place. Places like that have no place in society and civilization!