Гость
6 сентября 2024 г.
The location is fabulous right opposite the castle lift and within easy reach of lots of areas. Unfortunately we had a really unpleasant stay that was really unnecessary. We had a room at the top of the building for 5 nights it cost over £160 a night. it was a little dark with high windows but we were happy at first. The staff room was right under our rooms’ stairs and from the morning onwards, when it was in use, we could hear everything down to crisp packets being rustled and the words of music/loud talking. When we raised this the default response seemed to be denial that it was happening or saying we must be hearing other guests. I videoed the noise and this showed it wasn’t. We were moved room however this was an inconvenience and the staff weren’t particularly friendly about it. On the morning we moved we were woken from 6:30am with banging from below. The new room we were moved to incidentally was completely different with a kettle but no fridge and a small hairdryer different to the previous room. Seemed like the rooms have odd items and not a consistent feel. The hot water also didn’t work time times and the air con was minimal. For the price it just was a real disappointment and spoiled our stay in Lisbon. I’ve since emailed the hotel as we were offered a small refund but no response.
Перевести