Natalia
16 декабря 2023 г.
The room was having hot water issues. I had to call a few times throughout the day and asked them to repair the issue. They said they did after having to show up in the lobby, but when I went back to my room, the issue was not solved. When I had asked if I could be moved, there was no empathy at all, just the standard answer of "we are sold out" After having the maintenance depar**ent come back one more time and finally fix the issue, I had to stay in the room. Overall, the reception people are not very friendly and had no empathy at all for having to shower at 5 am in the morning in a freezing cold weather night. For a resort that is supposed to be top of the line, my expectations were not met. If I did not have to stay there for work, I would choose a different hotel.
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