Tianmu Lake Puyue Yundi Holiday Inn

💯The lady who checked us in on Day 1 was very good, but the staff did not wear any name tag so I can’t remember her name. We found that she is the only one who was prompt and alert to guests needs. She helped upgrade us to a room that is more handicap friendly, as my husband was on crutches. She also helped us order takeaway using her private mobile phone when the restaurant on site was closed for lunch as we had no china mobile phone number to order take away. 💯The location is great by the lake and near the Tianmu Lake scenic park. 💯Outdoor hot spring staff on duty are attentive and polite. She even instructed the buggy driver to the nearest point to pick us when she noticed that my husband had difficulty walking. However the buggy driver did not pick us from the recommended point as she gave the excuse that her buggy driving skills are not good enough. Therefore we had to walk a longer way to be picked up, which puzzled everyone as there was more than enough space and a road for buggy entry…. ❌ Not enough staff, especially at dinner and breakfast. Food is slow to come at dinner even though we pre-ordered. Waited 30 mins and more. Staff are loud clearing the crockery, and had no sense of regard for those still dinning. ❌tour groups arrive in the evening by the bus load. The hotel did not feel premium with the crowd who were very loud. ❌the private hot spring in the room only had a fixed temperature of more than 40 degrees which made it very uncomfortable when the external temperature is more than 30 degrees. The solution was to mix it with cold water via tap, which was very slow and impractical. The hot water needs to be filled up by the staff, and you have to call them. ❌not suitable for those with difficulty walking or elderly. ideal to have your own car. 🤔Overall, I did not feel that I made a good choice with this booking. There are others private hot spring room near Yu Shui hot spring / Bamboo sea area for a better value and premium feel. 🫥I would also caution against the 100 yuan fish coupon - it is a discount coupon to offset about a third of the price of the dish, not a complimentary coupon for a fish head casserole. I did not receive the welcome gift so I can’t comment. The public hot springs has 4 pools.

體驗感很好，不僅僅是管家，酒店大堂，餐廳的服務人員對小朋友都很友好。很細心的給寶寶準備了防蚊手環和驅蚊貼～臨別前還贈送了小禮物❤️管家隨叫隨到，而且有什麼問題立馬解決。出了酒店就是湖邊，風景很好，空氣也不錯。酒店裡小朋友的遊樂設施挺齊全，可以不出酒店玩遍。

老酒店了，設備稍顯陳舊但依然維護的很不錯。位置也很棒，出門就能看到湖景。服務必須大大點贊，體驗相當好，十分周到，能夠感受到工作人員的熱情與盡責。總體而言十分滿意的一次體驗，下次有機會還會再來。