HENTIQUE PINECONE HOTEL

The surroundings around the hotel is very serene and close to most tourist places though you still need a car to go round tianmu lake on Liyang No 1 road. I love the bamboo sea forest the best! I was not aware that the hotel I booked was mainly for family with Children! We have a room with dinosaur blankets!

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

小朋友13年的時候跟爸爸來住過，很滿意所以今年約了2家朋友一起來玩。結果不太滿意。接駁車不多。大夏天等車真的很熱。而且都是優先接送主樓酒店的客人。松鼠的客人就説等下一輛車。結果等了3輛。不開心。然後聽別的客人説當天就6輛接駁車。下次不來了~説説優點是早餐種類很多，非常好 歡迎水果:有 迷你吧:有 雙人180°湖景温泉水樂園（無邊泳池）:要花錢

這次定的房間挺大的，很寬敞。沒住主樓，出行很方便，接駁車基本不怎麼要等，接駁車司機態度很好，還給我們介紹酒店遊玩，非常貼心。早餐品種也豐富，鴨血粉絲湯蠻好吃的。不錯的一次酒店旅行，希望酒店小童樂園對小年齡的再增加點遊玩空間和項目。

房間很大，視野也不錯，酒店經理王傑會提前加微信有問題及時諮詢。不過不太適合夏季去，如果秋冬去會比較好，房間外雖然有兩個陽台，由於太熱還是沒有起到作用，很多遊玩設施都是室外，度假區很大，到處都是綠林湖水，去哪裡都有擺渡車挺方便。周邊吃飯不怎麼方便，自駕去周圍好幾公里才有吃的，而且比較單一，都是魚頭館，在度假區裏吃了飯，價位能接受，比外面稍微貴點，不過選擇性少。

設施：榻榻米房間很適合小寶寶，有床圍欄提供不怕睡覺翻下床；出門觀光車很方便，夏天兜風很舒服，師傅都很熱情，等坐穩了才會開。 環境：綠化很好，蚊蟲比想象中的少，温泉很多，淋浴間的阿姨們都很熱情，還幫忙看着小寶寶。 服務：早餐餐廳自助餐種類挺多，孫桂鳳大姐服務熱情，很主動幫忙拿餐椅、圍兜，服務非常棒。 魚頭湯蠻鮮的，就是兩人吃套餐吃不完，港式餐廳口味也不錯，就在温泉下面很方便。 寶寶太小了好多設施玩不了，玩水玩的很開心，蠻適合一大家子出遊