Thomas Arms Hotel

A night out not spoilt but your hotel is missing something. We visited your restaurant but it was more like a rugby club, tv blasting with a group watching the rugby in the restaurant and not in the bar. Oh well maybe everything else will be better. Nope. Menus dirty, sticky, tacky with beer stains and oil. Maybe laminate these as you can dirt, grease and grime off them. Tables were not laid for service, knives, forks, serviettes missing. Tables were dirty. I gave myself opportunity to be impressed I wasn’t hopefully your standards will increase to go with your lovely food. I didn’t raise cleanliness with your staff as they were rushed off their feet with one table booked. Things like this should be standard practice cleanliness, tables clean ready for service

Go somewhere else. Booked at the last minute as my wife had an early appointment nearby. Looked very shabby on arrival with dirty laundry stacked up outside, went to our room & passed more laundry stacked on the landing, presumably clean. Room was not the best, stains on the carpet & walls, total lack of any toiletries. Terrible night sleep as doors banging at 4am & people moving around. We had booked breakfast but after seeing the state of the place & speaking to the gentleman who appeared to be cooking it we decided to skip it & go elsewhere, he could certainly do with a lesson in customer care. It was probably a nice place 30 years ago. Don’t think we’ll be staying at a Marstons hotel again.

I think our stay here rates as one of the worst hotel experiences ever. We were greeted well - stayed in the family room. There were cobwebs everywhere and thick dust on the skirting boards. The bathroom was very down at heel , not even a bar of soap available. No towel hooks, dirty shower hose and bath grouting. To turn on the hot tap you needed to hold the nozzle otherwise it revolved. At one point we had hot water coming out of the cold tap . The exterior was untidy and overgrown with overflowing bins near the back entrance . Weeds and cigarette buts, cans and litter everywhere. Inside there were abandoned chairs and general mess near the stairwell and the tables were not properly cleared with crumbs and sauce bottles scattered about. We had booked two nights with breakfast. No one turned up to cook breakfast until 9 am, the place was dark and deserted until the cook turned up . I’ve given one star as the breakfast when it arrived was good. The following morning no one had arrived by 9.10 am so we decided to leave without the breakfast we had booked. We left a confused German traveller wondering where everyone was and looking for something to eat. He set off the alarm in his search for the cook. There is no one on the premises overnight and it appears you’ll be lucky to find anyone in the day. It’s shameful that Marston's continue to charge full price for a stay here . Do not go there!!