I am sad about writing this review, but I emailed the owner twice in October about our September stay (email below) and he did not respond. I also completed the survey where I indicated that I would like a phone call. They did not call. Good afternoon, My name is ____ and I just returned from my 10th stay at the meander. My husband and I look forward to our yearly trip to VA and this past weekend was our 10th year. Over the past 10 years, we have seen the different staff members come and go as well as the change in ownership to you. There have been ups and downs in our stays, but we keep returning because we truly enjoy staying at your inn. This year we stayed in the newest room, the whippet cottage. The room is absolutely gorgeous. We have stayed in every outdoor cottage at the inn and this is by far the nicest one. There is, however, an issue with getting hot water in the shower. The reason I am writing to you today is to share our experience this weekend . We had breakfast on Saturday, which is always a highlight of the trip. We entered, sat down and no one came over to speak to us for 20 minutes. We brought friends with us this year as we have done numerous times over the last few years and our friend had to get up and walk into the kitchen to ask for coffee. They brought out the coffee for her and completely overlooked us again. She had to tell the waitress to give us coffee as well. There were six of us in total, two at each table, and none of us were given the yogurt and berries that are supposed to be provided first. The staff came into the dining room numerous times, and tended to other tables while completely ignoring me and my husband. As someone who has stayed now 10 times, I called when I made my reservation to ask that they add the meander loyalist discount. The person on the phone asked me to text them my name so that they would apply it to my account. Since check out is done automatically I saw my invoice once I was home the discount was taken off of my bill, so I was charged regular price. I am asking to please be refunded for the amount that my loyalist discount would have taken off. Additionally, there was an issue with the picnic lunches. I asked for a picnic lunch for two and I was given two picnic lunches with four lunches total and I was charged for that. My friend in the other room also ordered lunches and was also given double. The person taking the orders was confused and instead of packing picnic lunches for two, she doubled the order, so each of the couples ended up paying double for the picnic lunches. When my friend told her that is not what we wanted she said there was nothing she could do about it and we had to take them. I do not understand why all of us were charged double the amount when that is not what we asked for. The mixup with the lunches and the treatment that we received at breakfast really made us contemplate whether we will be returning next year for our 11th trip. I hope that you’re able to provid
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