Hotel Saint Hildegard

The hotel is to quite a good standard although could benefit from some attention in places, i.e. there was a noticeable stain on our carpet. Overall, very clean, all credit to the cleaners, and the beds were very comfortable. Location was very peaceful, lovely and quiet, slept well every night. Spectacular views across the sea. Some things to note though... our room shared a joint balcony with, I think, four other rooms so guests could walk right past your window. Another couple had an air conditioning leak in their room which they complained about several times but nothing was done, they had to improvise themselves to collect the water dripping from the ceiling. Also, the location is not actually in Omis, it is a place called Ruskamen. There are no restaurants nearby, we caught the bus into the nearest town, Omis most evenings to eat, about a 10 minute bust ride. The bus stop is up the steep road of the hotel, turn right and it's in front of the supermarket, return stop is nearly opposite. The bus company name is Promet, (the area is outside the local bus route) Promet buses don't run very frequently and are usually very late. Look at 'Go by bus' for the timetable. Ideally you need a car. Taxi is about 10 euros. We only eat in the restaurant once in the evening, the buffet was tepid, the 'hot plates' aren't hot. When we complained to reception the following day the response we received was rude and impertinent, no apology, didn't even believe us when we said the restaurant closed at 10, we had to show her a photo of the sign to prove it, she then said we shouldn't have gone to eat there 1/2 hour before it closed, couldn't seem to understand that the food should be hot irrespective of the time you eat, within the times stated of opening. We couldn't believe we had to justify our complaint. Not impressed. Hence... we caught the bus to eat to Omis most evenings. (Recommend the Pirates Kitchen). We also wrote to the hotel upon our return but never received a response. There were two members of staff who stood out at the hotel in the restaurant, Gea and Manuela, both of whom were polite, friendly lovely people. We also loved the fact that the hotel has adopted a cat called Hilda who has been there since the hotel was built, she has a limp which doesn't seem to inhibit movement and is well looked after. Makarska, further south down the coast has a beautiful marina and lots of restaurants. We opted to spend extra money to stay there for a night so we could eat a nice meal and at least walk back to our accommodation. Wish we had booked our entire holiday there. Again, you catch the Promet bus. Overall, we wouldn't recommend this hotel and will never return.

Please read to the end because the end of my post is why everyone should stay here. I dont think it is possible for us to have had a better experience than we had at Hotel St. Hildegard. We stayed three nights in late May 2023. Originally, we had rented a house closer to Omis, but when we had a bad experience we made a last minute booking here. The gentleman at the front desk was very kind and gave us a tour of the hotel as we waited for them to set our room up for 4 (2 adults, 2 teenagers). The room was clean and very nice. We ate breakfast there three mornings and dinner twice. The food and service at the restaurant were top notch. The pool was clean and peaceful. The beach is nice and the water is beautiful. Everything about the hotel was great. The absolute best thing about our stay was how the staff went above and beyond to help us when we had a flat tire on the rental car. Our rental didn't have a spare tire and the rental car company provided the worst customer service ever. The maintenance man for the hotel, who happens to be a mechanic in town, removed the tire and determined it had a screw in it. The manager of the hotel, Mira (hope I recall her name correctly), then took the tire to a tire shop in Split and they patched the tire. ON A SUNDAY MORNING! Everything is closed in Croatia on a Sunday. We were able to proceed on a our trip as planned thanks to these very generous people. Thank you Hotel St. Hildegard. You all made our trip the best ever.