Sereniity Resort Lonavala

Bad management, worst food , unprofessional staff behaviour, 3 grade working manager Mrs. Ratnamala, No wedding management experience Blackmail Over Reviews Several guests posted reviews about their experience, only to have the venue blackmail us. They threatened not to refund our security deposit unless we had every single guest remove their reviews from Google. I’m still shocked at the lengths they’re willing to go to hide the truth. I’m beyond drained. My wedding should have been the happiest day of my life, but instead, it became a source of anxiety and regret. I’m still battling the frustration and stress of what happened. If you’re considering Sereniity Resort , Lonavala for your event, please, reconsider. They will ruin your day, and you will be left heartbroken,

A lovely ,well maintained resort where we celebrated our son's wedding . Great food as per prerequested menu , a service attendant especially appointed to help us throughout the ceremony , all floral decorations done to our specifications ...just the way we all wish for an enjoyable ,hassle-free experience. Lovely location ,off old mumbai poona old highway ,near mountains . A medium sized pool ,great for summer times . Villas and rooms ,as per our needs or budget . We had booked 2 smaller villas and 2 seperate double rooms . Loved the Reception area ,cheerful with plants ,artifacts and small lounging areas . Obviously ,the owner has attention to all tiny details ,helped by the vast staff and service teams . Also found that the teams were ready to oblige us with all the last moment requests made . Glad we had our function there .

It has been a terrible experience throughout the stay. They do not accommodate the guest nicely They have no customer service They have their own rules which are very weird The manager or the owner are extremely rude Eg - when you request them something they walk off on the guest face and do not entertain.