I had rented the room for family coming in to help with renovations. When I went to pay they wanted a credit card to put a deposit on. My card was maxed until my payment for my renos went through, so I didn't want to have it go over my limit and get stuck with unnecessary charges. I was totally fine with giving the card, per policy, but wanted everything to be charged to my Visa Debit. No way and nothing but rude and condescending tone from the front desk. My sister ended up having to use her credit card which left me feeling a bit embarrassed. Also a woman was also trying to check in but didn't have a credit card, just a Visa Debit that works just like a credit card anywhere else. Unfortunately she had to leave and go find lodging. No empathy just cold and rude.
My sisters stay was not the best. The hotel was no where near capactiy but the room given was directly acroos from the ice machines where you would here the machine making the ice throughout the night and other guests getting ice. The bedding was thin and when after asking for more she was told housekeeping may not have any extra but they would bring some if they did. They never brought any or called back to say they didn't have any. Its ok she didn't mind being cold throughout the night. Overall it was just a bad experience that really could've been different with staff that cared. Will not book here again and will tell all I know not to as well!
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