Maitrise Hotel Maida Vale - London

Location is great in term of accessing tubes and public transports. Buses right at the door steps getting you into Paddington Station and Oxford Street; the tube stations are only few minutes walking distance from the hotel. The staff are quite helpful and friendly. The hotel cafe is exotic and cheap; hotel guests enjoy a bit of discount as well! There is a Tesco supermarket and Starbucks right opposite to the hotel. Overall it’s bad for value!!

A friendly-welcomed customer service

Its ok

交通方便，配套便利

Our room was very small. For a double room, 2 people could hardly move around. When using the sink, after I pressed the plug, the shower starting making an odd noise… only to find out that hair and dirt was coming out of the shower drain. There was no where to even hang any items of clothing up so having to live out of a suit case for a few days was not great. Room was averagely clean. Personally, I don’t think it’s worth the money we paid, especially when the hotel is supposed to be a 4 star.

I am a very avid traveller and love budget hotels for reasonable prices - I would never stay at this hotel again. 1st room was dirty, broken shower, no wifi and rotting floor under the carpet. Once they couldn’t fix the bath, they moved me to a larger room, the noise was unreal, zero sound proofing. And to top it off at 1230am, the fire alarm sounded and the management was very unskilled as we all waited in lobby. 0/10 on everything. When I had to leave for the airport at 3AM the front desk informed me, they do not call taxis…Definitely book elsewhere.

Very ordinary. It would not be suitable for a long stay. The single room was too small and we felt cramped. I was also disappointed in the poor quality of the amenities. The hair dryer was initially not in the room, and after several requests to the front desk to bring it, they finally did on the third try. The only good thing is that it is close to the city center and the nearest train station.

As an old hotel, the rooms were not too shabby, but usable. Sometimes we heard the talkings from other rooms clearly. That is tolerable, because we knew this is not an expensive stay. An elder manager here was kind and willing to help. However, the reception ladies(most time you may meet), about 3 I have met in these few days, are all with bad attitude. For example ,when I asked for a room changing, they let me sat at the reception and waited there for nearly 2 hours, while they promised me with an hour maximum. During the waiting time, about 5 people had been served, so I can tell they were not lack of staffs. Other time they just spoke to each other, laughed and played their smart phones. When I finnally couldn't bear, I asked for a reason. The young reception lady said it was my business arrogantly and even refused for an apology. After my angry speaking, they set my room up within 1 minute. Ironically? If you think this just happens accidentally, because you may not meet these staff. Unfortunately I have to tell you that you are wrong. I have lived here for a few times(because its location is near my friend's house), everytime they made me angry and they are different guys. I have lived so many kinds of hotel, the staff's attitude here is the worst. Even motel have better service. So if you have choice, and care about the service, don't pick this place.

I stayed here for 1 night for the queens funeral The door to my room was broken 5 times the receptionist had to re program the door to let me in , there was no hot water and the light didn’t work in the bathroom and concidering the room had no windows you couldn’t see a thing and i left my ipods in the room to call the hotel the nxt day to be told any property like that is thrown in the trash what an absolute disgrace you should be ashamed of yourselves for disregarding people property like that