The Eaton Townhouse

Avoid this place!! It is terrible, I booked this place for my wife and I for 2 nights 10th & 11th November 2023 , on arrival we had to go to the Beverly hotel to pick up our keys for the Eaton House ( yeah ok) not!! The Eaton House is a 10 minutes walk from the Beverly which is fine, but, we were given a room on the lower ground floor, it was basically an ensuite bedroom with a view from the window onto a brick wall, there was no wardrobe, the toilet door hit the bed when you opened it, the paint was peeling off the wall and it was tiny. So after a complaint we were moved up to the Beverly hotel into a Luxury room? Which was basically just the same but it was upstairs and had a wardrobe, I had booked this ( S-Hole ) for my wife's birthday, my god I felt so bad, what a way to celebrate a birthday. Do not go here it is very expensive for a bedroom with or without a wardrobe!!

Average is the best I can say about this location. The amenities of the room were basic at best. You have to also check in at another property location so we had to keep walking back and forth which was kind of a pain. The room was next to a busy and loud street. We also had another guest pounding on the door several times at 3:00 a.m. and then leave and then come back and went to the room above us and was moving around non-stop for the next several hours so we barely got any sleep. It was an extremely basic room for the price.

Absolutely avoid at all costs. I wish I had read other reviews. Service was atrocious . Firstly I didn’t get the room I booked. Check in time was meant to be 3 and I didn’t get a room until 6.45pm. I was told to wait in a cafe and get a coffee. The aircon was down and I was just told ‘you have a fan and keep the window open. It was 30 degrees outside and I didn’t get any sleep for 2 nights. The internet didn’t work. All of this with no apologies or options for anything else. Finally when I checked out the concierge told me I would get a refund. Well, upper management through subsequent emails refused to honour this and after 15 emails just offered a 50% discount on a future stay. Needless to say I’l never stay there again. No doubt there will be a response to this saying I got offered another room for the second night but this is just false. DO NOT BOOK HERE

Room very cold and we could not switch the heating on the radiator or aircon

We did stay in the Town Houses. We were transferred to the main hotel Beverly. We stayed on the 3rd floor and there was no elevator. We got help with our bags when we checked in but had to deal with our bags by ourselves the next morning. The room was small but clean. There was a floor fan in the room to aid the under sized A/C unit. Staff was pleasant. The town house pictures looked like the room was bigger than what we got, but can’t say for sure.

I always stay here when in London Location great with good local smenities

Lovely property, great location and comfortable beds!

Room was very nice and well appointed. Just the job! The AC needs looking at and servicing as it wasn't cooling properly as a unit like that should in a room of that size.

Me and my partner stayed in this hotel for 2 nights. Firstly, nothing in the booking i originally made indicated that it was a sister hotel to a different one that was 5 minutes away, which is where you would check in and collect the room key from. The hotel room was pretty nice but a standard hotel room. Nice TV but our remote did not work, didn’t even have a back on the batteries, just some tape. We left for dinner that evening and when we came back, the door to our room would not open, no matter how much we pressed the key card to it. I rang the reception and she made us a new one, therefore we had to walk to the other hotel to collect it. We went back to our room and still, the keycard would not open the door. I rang again and the lady came round to our room, and came to the conclusion that the issue was the door itself and she’ll send someone the next morning to fix it. Me and my partner were pretty annoyed as we now couldn’t go back out that evening and were stuck in the room. We were not offered a change of rooms or anything like that. The next day someone finally comes in the afternoon to ‘fix the door’, but instead she came in and fixed the safe? I’m glad we were still in the room to see this, otherwise we would have returned late at night from ‘the weeknd’ concert and the door would not have opened again. I once again rang reception and told them what happened, they said they’ll send her around again. At this point it was about 1:30pm and no sign of anyone. We ended up leaving as we did not want to waste anymore of our day. I rang reception later in the afternoon where they then confirmed the door had been fixed. When we checked out the following day i told the 2 men at reception that i wasn’t happy or impressed with this, and neither had much to say, just ‘sorry’. For the price of almost £350 that we paid, i feel we were totally ripped off, and not offered any compensation at all. Wouldn’t recommend this place.