Grand Royale London Hyde Park: отзывы

Ответ от объекта размещения: Thanks for staying with us. We appreciate your feedback!

Ответ от объекта размещения: Dear Guest User,Thank you for taking the time to leave a review about your recent stay in our Superior Double Room (March 2024). We appreciate your honest feedback, both positive and negative.We're thrilled you loved the unbeatable location (4/5 surroundings) - right between Queensway and Bayswater stations, opposite Hyde Park! We also appreciate your kind words about our beautiful, classic lobby.We understand why you rated the room itself (amenities 3/5, cleanliness 4/5, service 4/5) as average. While some guests appreciate the charm of our standard rooms, we recognize that the bathrooms can be on the small side.We apologize for the inconvenience caused by the lack of an elevator to the first floor and the presence of steps leading to the bathroom. This is a characteristic of some of our older rooms in the building. We strive to highlight any limitations in our room descriptions on the booking website, but we understand it may not have been entirely clear.We appreciate you bringing these issues to our attention. It allows us to identify areas for improvement and ensure guests are well-informed when making reservations.For future stays, we recommend booking a room on a higher floor or inquiring about rooms with more modern layouts that may better suit your needs. Our staff is always happy to assist you in finding the perfect room.Thank you again for your feedback, Guest User. We look forward to welcoming you back soon!Sincerely,Xavier Gomes

Ответ от объекта размещения: Дорогой гость,Нам очень жаль, что вы остались в номере. Размер номера, температура, чистота и состояние были неприемлемыми. Мы искренне извиняемся за предложение неадекватных альтернатив.С уважением,Хейзел СильвейраКоманда отеля Grand Royale Hyde Park

Ответ от объекта размещения: Dear Guest,We are incredibly sorry to hear about the uncleanliness, unkempt bedding, small room size, and faulty window in your room. We understand your disappointment and frustration, and we sincerely apologize for falling short of your expectations.We take guest feedback very seriously, and we will investigate these issues thoroughly to prevent similar experiences in the future. We will also ensure that our housekeeping procedures are followed diligently and that all rooms are properly maintained.We hope that you will give us another chance to demonstrate the high standards of cleanliness and maintenance that we strive for at Grand Royale Hyde Park Hotel.Sincerely,Hazel SilveiraThe Grand Royale Hyde Park Hotel Team

Ответ от объекта размещения: Dear Guest,Thank you for your perfect 5-star review! We are so happy to hear that you had an exceptional stay at our hotel and found everything to be perfect, especially the quietness, cleanliness, and comfortable bed.It's always a pleasure to receive such positive feedback, as it confirms our commitment to providing our guests with a truly relaxing and enjoyable experience. We are grateful for your kind words and hope to welcome you back again soon!Sincerely,Hazel SilveiraThe Grand Royale Hyde Park Hotel Team

Ответ от объекта размещения: Dear Guest, Thank you for taking the time to share your positive experience. We're delighted that you found our hotel's location and amenities to be so convenient. Your feedback on our service is also valuable to us. If there's anything else we could have done to make your stay even better, please let us know. We look forward to your next visit. Sincerely Hazel Silveira The Grand Royale Hyde Park Team

Ответ от объекта размещения: Dear Guest, Thank you for your kind words about our hotel’s surroundings, amenities, cleanliness, and service. We appreciate your feedback on the room size and will take this into account for future improvements. Sincerely Hazel Silveira The Grand Royale Hyde Park Team

Ответ от объекта размещения: Thanks for staying with us. We appreciate your feedback!

Ответ от объекта размещения: Thanks for staying with us. We appreciate your feedback!

Ответ от объекта размещения: Dear Ng,Thank you for taking the time to leave a review about your recent stay in our Deluxe Double Room (February 2024). We appreciate your honest feedback, especially regarding the room size.We're happy to hear you loved the unbeatable location (4/5 surroundings) and found our staff friendly and helpful (5/5 service and cleanliness).You're absolutely right; the Deluxe Double Room, while comfortable for solo travelers or couples, can feel small for two people with luggage. We understand this might not have been ideal for your stay, and we apologize for any inconvenience it caused.To ensure a more comfortable experience for future stays, especially when traveling with family, we recommend considering our larger rooms like the Comfortable Double Room or the Family Room. These rooms offer more space and amenities to suit your needs.We appreciate you bringing this to our attention. It helps us ensure guests are well-informed when choosing a room type for their stay.Thank you again for your feedback, Ng. We look forward to welcoming you back and providing a room that perfectly fits your needs!Sincerely,Xavier Gomes

Ответ от объекта размещения: Thanks for staying with us. We appreciate your feedback!

Ответ от объекта размещения: Dear Guest,Thank you for your excellent review and recommendation! We're thrilled you were so impressed with our staff, facilities, cleanliness, and overall experience. It truly means a lot to hear you'd recommend us to others.We appreciate your feedback regarding the breakfast selection. While we strive to offer a variety of breakfast options to suit different tastes, we understand it might not have been as extensive as you'd prefer. We will take your comments into consideration as we look for ways to improve our breakfast offerings.Thank you again for your feedback. We hope to welcome you back and serve you an even better breakfast next time!Sincerely,Hazel SilveiraThe Grand Royale Hyde Park Hotel Team

Ответ от объекта размещения: Dear SAWARIN,Thank you for leaving a review about your stay at our hotel in February 2024. We sincerely apologize for the confusion and frustration caused by the checkout time discrepancy (2.7 overall rating).We understand your disappointment, especially regarding the service (1/5 rating). Our standard check-out time is indeed 12:00 pm, and you are absolutely correct that you should have been informed during check-in. It appears there was a miscommunication, and we deeply regret any inconvenience it caused, particularly the unexpected call you received about leaving early.We strive to provide a clear and consistent experience for all our guests, and we take your feedback about the service lapse seriously. We will be using your experience as a training opportunity to ensure all staff communicate check-out times accurately during check-in.The positive aspects of your review (4/5 for surroundings and 3/5 for amenities and cleanliness) do let us know that you found other aspects of the hotel enjoyable.In an effort to regain your trust, we would like to offer you a upgrade on your next stay with us. Additionally, we would like to ensure you have a seamless experience by guaranteeing a late check-out (subject to availability) at your preferred time.We hope this demonstrates our commitment to improvement. We look forward to welcoming you back and providing a much better experience next time.Sincerely,Xavier Gomes

Ответ от объекта размещения: Dear Guest,Thank you for your kind review and recommendation! We're delighted you had an overall amazing stay at our hotel. We appreciate you mentioning the positive aspects: the early check-in, convenient location near the station and Kensington Gardens, excellent service, and cleanliness.We sincerely apologize for the noise disturbance caused by the nearby construction. We understand how disruptive that can be, and we wish we could control external factors like this. Perhaps on a future visit, we can place you in a room on a different side of the hotel for a quieter experience.Thank you for your understanding. We hope to welcome you back again soon!Sincerely,Hazel SilveiraThe Grand Royale Hyde Park Hotel Team