Point A Hotel London Canary Wharf: отзывы

Ответ от объекта размещения: Dear Rakhmet, Thank you for your wonderful review! We're so glad you enjoyed the location. We love the Canary Wharf too—it's vibrant, convenient, and offers so much to explore! Hope you had a great time there!Looking forward to welcome you back for another great stay soon. Kind regards, Olivia.

Ответ от объекта размещения: Dear Kam, Thank you for taking the time to write about your stay with us. We are very well located in the West India Quay area of Canary Wharf, with 3 public transportation stations within less than a 10-minute walk from the hotel's front door. We are very happy to announce that from 2025 we will offer breakfast in the hotel, but as of now the options for breakfast are the Docklands Diner at a 2-minute walk, The Ledger Building at 3min, and Browns at 5min. We hope to welcome you back soon.Kind regards, Olivia.

Ответ от объекта размещения: Dear guest, Thank you for taking the time to write a review about your stay with us. We are happy to hear you liked your stay. Our rooms are compact but offer everything you need to have a comfortable stay. For guests that have a bit of extra luggage, we suggest they use the extra space under the bed for storage (our beds have that extra room just for that!). We hope to welcome you back soon.Kind regards, Olivia.

Ответ от объекта размещения: Dear guest, Thank you for taking the time to leave a review about your stay with us. We are happy to hear you enjoyed your stay. Our late check-out fee is £15.00 and allows guests to stay in their room until 2 pm. Kind regards, Olivia.

Ответ от объекта размещения: Dear Jenika, Thank you for taking the time to feedback on your recent stay with us at Point A Canary Wharf.We're so glad to hear that the location and room were perfect for your weekend. We truly appreciate your recommendation (and the photo) and would love to welcome you back anytime!Kind regards, Olivia.

Ответ от объекта размещения: Dear Jada-Mai, Thank you so much for your kind words! We're thrilled to hear you had another lovely stay with us. Our team is always happy to make your experience as comfortable as possible, and we're glad to know the rooms met your expectations. We can’t wait to welcome you back for your next visit!Kind regards, Olivia.

Ответ от объекта размещения: Dear D7HAT, Thank you for taking the time to write a review, and for the lovely pictures of your stay.We're glad you enjoyed the room, the AC (a must in summertime!), the nearby amenities, and the helpful staff. You can request a taxi to be booked at our 24-hour reception and we will be happy to assist. We hope to welcome you back soon! Kind regards, Olivia.

Ответ от объекта размещения: Dear guest, Thank you for taking the time to leave a review about your stay at Point A Canary Wharf. We are happy you enjoyed your stay and our team. We are located conveniently close to 4 different stations so you can reach most parts of London in around 20min. We hope to welcome you back soon. Kind regards, Olivia.

Ответ от объекта размещения: Hello, Thank you for taking the time to write a review about your recent stay with us. We are happy to hear you enjoyed your stay. We excel at essentials, so we appreciate your kind comments. We hope to welcome you back for another great stay soon. Kind regards, Olivia.

Ответ от объекта размещения: Dear guest, Thank you for taking the time to leave a review about your recent stay with us. We're glad to hear you found the location convenient and that the area offers plenty of dining options. It’s great that you appreciated the cleanliness and housekeeping service as well. We understand that the room size may feel compact, but we’re happy it met your needs for a comfortable stay. We hope to welcome you back for another visit soon!Kind regards, Olivia.

Ответ от объекта размещения: Dear ArranAyres,Thank you for sharing your experience! We're delighted to hear that you enjoyed our clean accommodations and convenient location near the tube station and shopping mall. It’s wonderful to know our friendly staff made a positive impression during your stay.We also appreciate your feedback about breakfast availability. Exciting news: starting next year, we’ll be offering breakfast! We can’t wait for you to visit us again and enjoy fresh pastries to start your day.Looking forward to welcoming you back soon!Kind regards, Olivia.

Ответ от объекта размещения: Dear Mellow888, Thank you for sharing your feedback. We’re glad you found our staff friendly and appreciate your comments.We’re sorry if the room size felt smaller than expected and for any inconvenience caused by the construction. We have notes informing you about our construction works on all booking sites. Your suggestion about complimentary coffee and tea is also noted—thank you!We hope to welcome you back for an even better stay in the future.Kind regards, Olivia.

Ответ от объекта размещения: Dear guest,Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience during your stay. It’s concerning to know that the noise from the drainage and the housekeeping disrupted your rest, and I understand how frustrating that must have been.We do offer both rooms with and without windows, and I understand how crucial a peaceful environment is for a good night’s sleep. We are currently investigating the issue you mentioned regarding the water leakage; however, it may be related to the sound of the pipes, which ideally should not disturb our guests. Since you've brought this to our attention, our maintenance team is addressing the issue promptly.Regarding the noise from other guests, we are dedicated to creating a peaceful environment, and I regret that this was not the case during your stay. Additionally, I have spoken with our housekeeping manager about the disturbances you experienced in the morning, and we are taking steps to ensure this does not happen again.We strive to provide a comfortable environment, and it’s clear we fell short this time. Your comments about the water noise and soundproofing are important, and I will make sure to address these issues with our team immediately.Please know that your comfort is our priority, and we appreciate your honesty. If you’re open to it, you can send us an email with your details so we can discuss this further and see how we can make things right for you.Thank you again for your feedback.Kind Regards,Dhiovana

Ответ от объекта размещения: Dear Feizhouqiangni, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We always strive to provide the best service to our guests, and we’re open to understanding more about the specific issues you faced during your stay. If you could provide more details, we would be happy to address your concerns and work towards improving.Kind regards, Olivia.